東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Community Colleges: Organizationally...

Currey, Heather A.

Linked to FindBook

Google Book

Amazon

博客來

Community Colleges: Organizationally Managing Enrollment Through Quality Services.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Community Colleges: Organizationally Managing Enrollment Through Quality Services./
Author:	Currey, Heather A.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2021,
Description:	183 p.
Notes:	Source: Dissertations Abstracts International, Volume: 82-10, Section: A.
Contained By:	Dissertations Abstracts International82-10A.
Subject:	Business administration. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28321420
ISBN:	9798597065489

Community Colleges: Organizationally Managing Enrollment Through Quality Services.
Currey, Heather A.

Community Colleges: Organizationally Managing Enrollment Through Quality Services. - Ann Arbor : ProQuest Dissertations & Theses, 2021 - 183 p.

Source: Dissertations Abstracts International, Volume: 82-10, Section: A.

Thesis (D.B.A.)--University of Maryland University College, 2021.

This item must not be sold to any third party vendors.

The business/management problem addressed in this study is that as a result of the lacking organizational approach to service, the community college student experience in pre-learning service are inconsistent, contributing to the decade-long enrollment decline, resulting in fiscal challenges. The purpose of this qualitative systematic review is explore the potential of service quality in community colleges' organizational culture to ameliorate student enrollment and retention through the identification of which quality practices best support pre-learning services. Despite significant efforts spent on marketing strategies and ensuring quality instruction, a multi-year enrollment decline plagues most community colleges. Students are often not well-versed in the processes needed to navigate enrollment in college, a challenge that is compounded by a critical gap in organization-wide customer service. Further, there is an ongoing debate in academia as to whether students are indeed customers, causing inconsistent perceptions and disjointed cultures amongst community colleges. Through a qualitative systematic review, this dissertation presents an overview of the problem, the literature landscape associated with it, and the details about the systematic review methodology utilized. It also presents the findings of the research, including the synthesis that shows which quality practices, when adopted organizationally, may improve enrollment and retention in the context of community colleges. Based on the thematic findings of this systematic review, the resulting recommendations include: (a) establishing best-fit quality practices for improved quality in pre-learning services, (b) prioritizing resource-function skills alignment, development, and availability, and (c)establishing comprehensive approaches for organization-wide adoption.

ISBN: 9798597065489Subjects--Topical Terms:

3168311
Business administration.
Subjects--Index Terms:

Customer service

Community Colleges: Organizationally Managing Enrollment Through Quality Services.
LDR:03038nmm a2200373 4500 001 2284599
005 20211123073355.5
008 220723s2021 ||||||||||||||||| ||eng d
020 $a 9798597065489
035 $a (MiAaPQ)AAI28321420
035 $a AAI28321420
040 $a MiAaPQ $c MiAaPQ
100 1 $a Currey, Heather A. $3 3563777
245 1 0 $a Community Colleges: Organizationally Managing Enrollment Through Quality Services.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2021
300 $a 183 p.
500 $a Source: Dissertations Abstracts International, Volume: 82-10, Section: A.
500 $a Advisor: Witz, Laura.
502 $a Thesis (D.B.A.)--University of Maryland University College, 2021.
506 $a This item must not be sold to any third party vendors.
520 $a The business/management problem addressed in this study is that as a result of the lacking organizational approach to service, the community college student experience in pre-learning service are inconsistent, contributing to the decade-long enrollment decline, resulting in fiscal challenges. The purpose of this qualitative systematic review is explore the potential of service quality in community colleges' organizational culture to ameliorate student enrollment and retention through the identification of which quality practices best support pre-learning services. Despite significant efforts spent on marketing strategies and ensuring quality instruction, a multi-year enrollment decline plagues most community colleges. Students are often not well-versed in the processes needed to navigate enrollment in college, a challenge that is compounded by a critical gap in organization-wide customer service. Further, there is an ongoing debate in academia as to whether students are indeed customers, causing inconsistent perceptions and disjointed cultures amongst community colleges. Through a qualitative systematic review, this dissertation presents an overview of the problem, the literature landscape associated with it, and the details about the systematic review methodology utilized. It also presents the findings of the research, including the synthesis that shows which quality practices, when adopted organizationally, may improve enrollment and retention in the context of community colleges. Based on the thematic findings of this systematic review, the resulting recommendations include: (a) establishing best-fit quality practices for improved quality in pre-learning services, (b) prioritizing resource-function skills alignment, development, and availability, and (c)establishing comprehensive approaches for organization-wide adoption.
590 $a School code: 1487.
650 4 $a Business administration. $3 3168311
650 4 $a Higher education. $3 641065
650 4 $a Educational administration. $3 2122799
650 4 $a Community college education. $3 2122836
653 $a Customer service
653 $a College enrollment
653 $a Organizational culture
653 $a Service quality
690 $a 0310
690 $a 0446
690 $a 0745
690 $a 0275
710 2 $a University of Maryland University College. $b School of Business. $3 3544209
773 0 $t Dissertations Abstracts International $g 82-10A.
790 $a 1487
791 $a D.B.A.
792 $a 2021
793 $a English
856 4 0 $u https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=28321420