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County of San Diego Child Welfare Services Hotline Redesign.

Record Type:	Electronic resources : Monograph/item
Title/Author:	County of San Diego Child Welfare Services Hotline Redesign./
Author:	Giardina, Kimberly.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
Description:	79 p.
Notes:	Source: Dissertations Abstracts International, Volume: 81-10, Section: A.
Contained By:	Dissertations Abstracts International81-10A.
Subject:	Individual & family studies. -
Online resource:	https://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=27787108
ISBN:	9781392716045

County of San Diego Child Welfare Services Hotline Redesign.
Giardina, Kimberly.

County of San Diego Child Welfare Services Hotline Redesign. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 79 p.

Source: Dissertations Abstracts International, Volume: 81-10, Section: A.

Thesis (D.S.W.)--University of Southern California, 2019.

This item must not be sold to any third party vendors.

In 2016 approximately 4 million reports of child maltreatment were received in the United States, a 14.7% increase since 2012. Research estimates suggest that between 30% and 50% of children will have multiple reports of child abuse and neglect. Children who are abused and neglected are more likely to experience significant amounts of trauma and suffer from mental health, substance use, and physical health challenges throughout their lifespan. In the United States, the child welfare system is responsible for ensuring the safety, permanency, and well-being of children. However, child welfare systems both mis-identify children at risk for maltreatment and lack the authority and resources to provide prevention services to families at risk for child abuse and neglect. Improving the identification of child maltreatment with the use of big data and providing preventive services to ameliorate the effects of maltreatment supports the Grand Challenges of ensuring healthy development for all youth and harnessing technology for social good. Through proactive efforts to build on the strengths of families and boost the capacity of communities to build protective factors within families, early intervention can result in reducing children's exposure to trauma before more formal system intervention is needed.The Hotline Redesign project will be conducted at the County of San Diego, Health and Human Services Agency, Child Welfare Services (CWS) Child Abuse Hotline (Hotline). The Hotline Redesign project aims to combine three approaches, predictive risk modeling (PRM), Hotline Multidisciplinary Team (HMDT), and community prevention services, to more accurately identify families at risk for child maltreatment, determine the appropriate level of intervention needed for at-risk families, and increase protective factors amongst at-risk families by engaging them in community services to prevent child abuse and neglect. PRM utilizes a mathematical algorithm to collect current and historical data about a family and distributes each child/referral into ten groups with a risk score from 1-10. The score indicates the likelihood that the child would enter foster care in the next 24 months. HMDT is a multidisciplinary team approach to review all non-urgent reports of child maltreatment and decide about the need to screen in the report for a formal investigation by CWS, to screen out the report and provide community prevention services, or to screen the report out without services. Families with a screened-out report identified in need of prevention services will be referred to 2-1-1 San Diego, a 24/7 contact center and online network of more than 6,000 community, health, and disaster support services. 2-1-1 San Diego will connect families to concrete supports and evidence-based programs to reduce the risk of child maltreatment. Other child welfare jurisdictions have utilized these components in isolation from each other to achieve similar goals with limited success. This project will be the first time that all three components are utilized jointly. Historically the Hotline has functioned simply as a means to receive reports of suspected abuse or neglect. The Hotline Redesign project shifts the paradigm and function of the Child Abuse Hotline from one that had a sole purpose of receiving reports of child maltreatment to now being at the forefront of strengthening families in San Diego County. The Child Abuse Hotline becomes a mechanism for slowing down and critically thinking about the needs of families with reports of maltreatment and determining the best pathway for meeting the needs of those families. The overall aim of these efforts is to determine if the implementation of the three model components, PRM algorithm, HMDT and provision of prevention services, together result in fewer subsequent reports of child maltreatment as a means of matching the level of intervention to the need and therefore improving child welfare outcomes. By harnessing technology for social good, the Hotline Redesign Project works to ensure healthy development for all youth by strengthening families to reduce the number of children who experience abuse and neglect and improve decision making at the Child Abuse Hotline.

ISBN: 9781392716045Subjects--Topical Terms:

2122770
Individual & family studies.
Subjects--Index Terms:

Child maltreatment

County of San Diego Child Welfare Services Hotline Redesign.
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502 $a Thesis (D.S.W.)--University of Southern California, 2019.
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520 $a In 2016 approximately 4 million reports of child maltreatment were received in the United States, a 14.7% increase since 2012. Research estimates suggest that between 30% and 50% of children will have multiple reports of child abuse and neglect. Children who are abused and neglected are more likely to experience significant amounts of trauma and suffer from mental health, substance use, and physical health challenges throughout their lifespan. In the United States, the child welfare system is responsible for ensuring the safety, permanency, and well-being of children. However, child welfare systems both mis-identify children at risk for maltreatment and lack the authority and resources to provide prevention services to families at risk for child abuse and neglect. Improving the identification of child maltreatment with the use of big data and providing preventive services to ameliorate the effects of maltreatment supports the Grand Challenges of ensuring healthy development for all youth and harnessing technology for social good. Through proactive efforts to build on the strengths of families and boost the capacity of communities to build protective factors within families, early intervention can result in reducing children's exposure to trauma before more formal system intervention is needed.The Hotline Redesign project will be conducted at the County of San Diego, Health and Human Services Agency, Child Welfare Services (CWS) Child Abuse Hotline (Hotline). The Hotline Redesign project aims to combine three approaches, predictive risk modeling (PRM), Hotline Multidisciplinary Team (HMDT), and community prevention services, to more accurately identify families at risk for child maltreatment, determine the appropriate level of intervention needed for at-risk families, and increase protective factors amongst at-risk families by engaging them in community services to prevent child abuse and neglect. PRM utilizes a mathematical algorithm to collect current and historical data about a family and distributes each child/referral into ten groups with a risk score from 1-10. The score indicates the likelihood that the child would enter foster care in the next 24 months. HMDT is a multidisciplinary team approach to review all non-urgent reports of child maltreatment and decide about the need to screen in the report for a formal investigation by CWS, to screen out the report and provide community prevention services, or to screen the report out without services. Families with a screened-out report identified in need of prevention services will be referred to 2-1-1 San Diego, a 24/7 contact center and online network of more than 6,000 community, health, and disaster support services. 2-1-1 San Diego will connect families to concrete supports and evidence-based programs to reduce the risk of child maltreatment. Other child welfare jurisdictions have utilized these components in isolation from each other to achieve similar goals with limited success. This project will be the first time that all three components are utilized jointly. Historically the Hotline has functioned simply as a means to receive reports of suspected abuse or neglect. The Hotline Redesign project shifts the paradigm and function of the Child Abuse Hotline from one that had a sole purpose of receiving reports of child maltreatment to now being at the forefront of strengthening families in San Diego County. The Child Abuse Hotline becomes a mechanism for slowing down and critically thinking about the needs of families with reports of maltreatment and determining the best pathway for meeting the needs of those families. The overall aim of these efforts is to determine if the implementation of the three model components, PRM algorithm, HMDT and provision of prevention services, together result in fewer subsequent reports of child maltreatment as a means of matching the level of intervention to the need and therefore improving child welfare outcomes. By harnessing technology for social good, the Hotline Redesign Project works to ensure healthy development for all youth by strengthening families to reduce the number of children who experience abuse and neglect and improve decision making at the Child Abuse Hotline.
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