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Decreasing Voluntary Employee Turnov...

Anderson, Andrew L.

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Decreasing Voluntary Employee Turnover in the Hospitality Industry.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Decreasing Voluntary Employee Turnover in the Hospitality Industry./
Author:	Anderson, Andrew L.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2019,
Description:	137 p.
Notes:	Source: Dissertations Abstracts International, Volume: 80-09, Section: A.
Contained By:	Dissertations Abstracts International80-09A.
Subject:	Medical personnel. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=13807480
ISBN:	9780438971080

Decreasing Voluntary Employee Turnover in the Hospitality Industry.
Anderson, Andrew L.

Decreasing Voluntary Employee Turnover in the Hospitality Industry. - Ann Arbor : ProQuest Dissertations & Theses, 2019 - 137 p.

Source: Dissertations Abstracts International, Volume: 80-09, Section: A.

Thesis (D.B.A.)--Walden University, 2019.

This item must not be sold to any third party vendors.

The purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used to reduce voluntary frontline employee turnover. The conceptual framework for this study was Herzberg's motivation-hygiene theory. The 3 participants were hotel general managers in the midwestern region of the United States. Data were collected through semistructured interviews with 3 purposefully selected hotel general managers and by reviewing company documents. Data analysis consisted of gathering the data, coding for emergent themes, compiling the data into common codes, organizing the data into themes, interpreting the meaning, and reporting the themes. Four themes emerged from the data: employee retention, leadership characteristics, effective retention strategies, and ineffective retention strategies. The implications of this study for positive social change include the potential to decrease voluntary employee turnover in the hospitality industry. Positive results of decreasing voluntary employee turnover may include increased success within the hospitality industry, which might positively influence productivity, raise customer satisfaction, and increase organizational profits.

ISBN: 9780438971080Subjects--Topical Terms:

774747
Medical personnel.
Subjects--Index Terms:

Effective employee retention

Decreasing Voluntary Employee Turnover in the Hospitality Industry.
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245 1 0 $a Decreasing Voluntary Employee Turnover in the Hospitality Industry.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2019
300 $a 137 p.
500 $a Source: Dissertations Abstracts International, Volume: 80-09, Section: A.
500 $a Publisher info.: Dissertation/Thesis.
500 $a Advisor: Truitt, Tim.
502 $a Thesis (D.B.A.)--Walden University, 2019.
506 $a This item must not be sold to any third party vendors.
520 $a The purpose of this qualitative multiple case study was to explore the strategies general managers of full-service hotels used to reduce voluntary frontline employee turnover. The conceptual framework for this study was Herzberg's motivation-hygiene theory. The 3 participants were hotel general managers in the midwestern region of the United States. Data were collected through semistructured interviews with 3 purposefully selected hotel general managers and by reviewing company documents. Data analysis consisted of gathering the data, coding for emergent themes, compiling the data into common codes, organizing the data into themes, interpreting the meaning, and reporting the themes. Four themes emerged from the data: employee retention, leadership characteristics, effective retention strategies, and ineffective retention strategies. The implications of this study for positive social change include the potential to decrease voluntary employee turnover in the hospitality industry. Positive results of decreasing voluntary employee turnover may include increased success within the hospitality industry, which might positively influence productivity, raise customer satisfaction, and increase organizational profits.
590 $a School code: 0543.
650 4 $a Medical personnel. $2 itrt. $3 774747
650 4 $a Business administration. $3 3168311
650 4 $a Management. $3 516664
653 $a Effective employee retention
653 $a Employee retention
653 $a Employee retention for human resources
653 $a Hospitality industry employee retention
653 $a Hotel employee retention
653 $a Ineffective employee retention
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690 $a 0310
690 $a 0454
710 2 $a Walden University. $b Business Administration. $3 2099452
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