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Service Innovation for Knowledge-int...

Yeh, Shea-Tinn.

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Service Innovation for Knowledge-intensive Services in the Digital Age: The Case of Academic Libraries.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Service Innovation for Knowledge-intensive Services in the Digital Age: The Case of Academic Libraries./
Author:	Yeh, Shea-Tinn.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
Description:	138 p.
Notes:	Source: Dissertations Abstracts International, Volume: 80-02, Section: B.
Contained By:	Dissertations Abstracts International80-02B.
Subject:	Library science. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10830139
ISBN:	9780438270725

Service Innovation for Knowledge-intensive Services in the Digital Age: The Case of Academic Libraries.
Yeh, Shea-Tinn.

Service Innovation for Knowledge-intensive Services in the Digital Age: The Case of Academic Libraries. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 138 p.

Source: Dissertations Abstracts International, Volume: 80-02, Section: B.

Thesis (Ph.D.)--University of Colorado at Denver, 2018.

This item is not available from ProQuest Dissertations & Theses.

The pervasiveness of digital technology, along with unprecedented computing power, has altered innovation techniques in all industries, including those that provide knowledge-intensive services. Extant research on innovation has concentrated on information and communications technology in service innovation along the dimensions of technology related interfaces, delivery, and infrastructure. The immateriality and lack of physical form of new digital technologies, however, present unique challenges and research opportunities. What roles do digital technologies play in service innovation and how may digital technologies interact with critical resources for service innovation in knowledge-intensive service organizations? Based on the service-dominant logic perspective, this research theorizes that digital technologies, as operand and operant resources, integrate with intellectual capital to build digital platform capabilities essential for service innovation within knowledge-intensive service providers. This study presents a new integrative framework for service innovation in the digital age and validates the framework in the context of academic libraries, the type of organization whose central purpose is the delivery of knowledge-intensive services. For the validation, a survey instrument was developed and administered to library administrators at both doctoral universities and master's colleges and universities in the United States. Structural equation modeling results support that knowledge-intensive service resources positively contribute to service innovation, an academic library's ability to build digital platform capabilities is enhanced by the integration of knowledge-intensive service resources and digital technologies, and digital platform capabilities positively contribute to service innovation. The contributions of this research are manyfold owing to the fact that it is the first study to recognize that service-dominant logic's intangible resources and intellectual capital are analogous; propose that intellectual capital and digital technologies are critical knowledge-intensive service resources; and propose and validate an integrative model of knowledge-intensive service resources that builds digital platform capabilities for service innovation. This research advances extant theories on service innovation and informs service providers about the way in which intangible resources are transformed by digital technologies for service innovation. This study also applies the Management of Information Systems discipline to the understanding of service innovation in the Library and Information Science research field.

ISBN: 9780438270725Subjects--Topical Terms:

539284
Library science.
Subjects--Index Terms:

Academic libraries

Service Innovation for Knowledge-intensive Services in the Digital Age: The Case of Academic Libraries.
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500 $a Publisher info.: Dissertation/Thesis.
500 $a Advisor: Ramirez, Ronald;Karimi, Jahangir.
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506 $a This item is not available from ProQuest Dissertations & Theses.
506 $a This item must not be sold to any third party vendors.
520 $a The pervasiveness of digital technology, along with unprecedented computing power, has altered innovation techniques in all industries, including those that provide knowledge-intensive services. Extant research on innovation has concentrated on information and communications technology in service innovation along the dimensions of technology related interfaces, delivery, and infrastructure. The immateriality and lack of physical form of new digital technologies, however, present unique challenges and research opportunities. What roles do digital technologies play in service innovation and how may digital technologies interact with critical resources for service innovation in knowledge-intensive service organizations? Based on the service-dominant logic perspective, this research theorizes that digital technologies, as operand and operant resources, integrate with intellectual capital to build digital platform capabilities essential for service innovation within knowledge-intensive service providers. This study presents a new integrative framework for service innovation in the digital age and validates the framework in the context of academic libraries, the type of organization whose central purpose is the delivery of knowledge-intensive services. For the validation, a survey instrument was developed and administered to library administrators at both doctoral universities and master's colleges and universities in the United States. Structural equation modeling results support that knowledge-intensive service resources positively contribute to service innovation, an academic library's ability to build digital platform capabilities is enhanced by the integration of knowledge-intensive service resources and digital technologies, and digital platform capabilities positively contribute to service innovation. The contributions of this research are manyfold owing to the fact that it is the first study to recognize that service-dominant logic's intangible resources and intellectual capital are analogous; propose that intellectual capital and digital technologies are critical knowledge-intensive service resources; and propose and validate an integrative model of knowledge-intensive service resources that builds digital platform capabilities for service innovation. This research advances extant theories on service innovation and informs service providers about the way in which intangible resources are transformed by digital technologies for service innovation. This study also applies the Management of Information Systems discipline to the understanding of service innovation in the Library and Information Science research field.
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