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Service encounters in tourism, event...

Firth, Miriam.

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Service encounters in tourism, events and hospitality : = staff perspectives /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Service encounters in tourism, events and hospitality :/ Miriam Firth.
Reminder of title:	staff perspectives /
Author:	Firth, Miriam.
Published:	Bristol, UK ;Channel View Publications, : c2020.,
Description:	xix, 188 p. :ill. ;24 cm.
Subject:	Tourism - Customer services. -
ISBN:	9781845417260

Service encounters in tourism, events and hospitality : = staff perspectives /
Firth, Miriam.

Service encounters in tourism, events and hospitality :staff perspectives /Miriam Firth. - Bristol, UK ;Channel View Publications,c2020. - xix, 188 p. :ill. ;24 cm. - Aspects of tourism ;87.

Includes bibliographical references (p. 172-181) and index.

"This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"--

ISBN: 9781845417260UK24.95

LCCN: 2019029543Subjects--Topical Terms:

3368009
Tourism
--Customer services.

LC Class. No.: G155.A1 / F557 2020

Dewey Class. No.: 338.4/791

Service encounters in tourism, events and hospitality : = staff perspectives /
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020 $a 9781845417260 $q (pbk.) : $c UK24.95
020 $a 9781845417277
020 $a 9781845417284 $q (pdf)
020 $a 9781845417291 $q (epub)
020 $a 9781845417307 $q (kindle ed.)
040 $a DLC $b eng $c DLC $d DLC
042 $a pcc
050 0 0 $a G155.A1 $b F557 2020
082 0 0 $a 338.4/791 $2 23
100 1 $a Firth, Miriam. $3 3565564
245 1 0 $a Service encounters in tourism, events and hospitality : $b staff perspectives / $c Miriam Firth.
260 # $a Bristol, UK ; $a Blue Ridge Summit, PA : $b Channel View Publications, $c c2020.
300 $a xix, 188 p. : $b ill. ; $c 24 cm.
490 0 $a Aspects of tourism ; $v 87
504 $a Includes bibliographical references (p. 172-181) and index.
520 # $a "This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries"-- $c Provided by publisher.
650 # 0 $a Tourism $x Customer services. $3 3368009
650 # 0 $a Special events industry $x Customer services. $3 3368008
650 # 0 $a Hospitality industry $x Customer services. $3 725986
650 # 0 $a Customer relations. $3 578582