東華大學圖書館 |

Language: English

Back

Switch To: Labeled | MARC Mode | ISBD

顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study o...

鄭益興

Amazon

博客來

顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	顧客滿意失驗下之轉換意圖前置因素之研究 = / 鄭益興撰
Reminder of title:	The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /
remainder title:	The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction
Author:	鄭益興
Published:	[花蓮縣] : 國立東華大學企業管理學系, : 民96[2007],
Description:	13,186面 : 圖,表 ; 30公分
Notes:	指導教授︰池文海
Subject:	失驗 -
Online resource:	http://etd.lib.ndhu.edu.tw/ETD-db/ETD-search-c/view_etd?URN=etd-1221107-103516PDF全文

顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /
鄭益興

顧客滿意失驗下之轉換意圖前置因素之研究 = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction / The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction鄭益興撰 - [花蓮縣] : 國立東華大學企業管理學系, 民96[2007] - 13,186面 : 圖,表 ; 30公分

指導教授︰池文海

博士論文--國立東華大學企業管理學系,2007

參考書目︰面149-159Subjects--Topical Terms:

2647204
失驗

顧客滿意失驗下之轉換意圖前置因素之研究 = = The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction /
LDR:00884nam 2200193 i 4500 001 225313
005 20110131184649.0
008 090805n2007uuuuch e b 000 u chi d
035 $a NDHU9703002
035 $a 225313
040 $a 東華 $b chi $e ccr
066 $c $1
100 1 $a 鄭益興 $e 撰 $3 2351635
245 1 0 $a 顧客滿意失驗下之轉換意圖前置因素之研究 = $b The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction / $c 鄭益興撰
246 1 1 $a The Study of the Antecedents of Switching Intention under Discomfirmations of Customer Satisfaction
260 # $a [花蓮縣] : $b 國立東華大學企業管理學系, $c 民96[2007]
300 $a 13,186面 : $b 圖,表 ; $c 30公分
500 $a 指導教授︰池文海
502 $a 博士論文--國立東華大學企業管理學系,2007
504 $a 參考書目︰面149-159
650 # 7 $a 失驗 $2 csht $3 2647204
650 # 7 $a 服務失誤 $2 csht $3 2361325
650 # 7 $a 服務補救 $2 csht $3 2361327
650 # 7 $a 尋求多樣化 $2 csht $3 2647205
650 # 7 $a 補救弔詭 $2 csht $3 2647206
650 # 7 $a 整體滿意/不滿意 $2 csht $3 2647207
650 # 7 $a 轉換成本 $2 csht $3 2507976
650 # 7 $a 轉換意圖 $2 csht $3 2647208
856 7 # $u http://etd.lib.ndhu.edu.tw/ETD-db/ETD-search-c/view_etd?URN=etd-1221107-103516 $z PDF全文 $2 http