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Tour operators and operations : = de...

Holland, Jacqueline.

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Tour operators and operations : = development, management and responsibility /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Tour operators and operations :/ Jacqueline Holland, David Leslie.
Reminder of title:	development, management and responsibility /
Author:	Holland, Jacqueline.
other author:	Leslie, David,
Published:	Wallingford, Oxfordshire ;CABI, : 2017.,
Description:	ix, 282 p. :charts (some col.) ;25 cm.
[NT 15003449]:	1. Introduction -- 2. The package holiday and the rise of the tour operator -- 3. The operating environment -- 4. Product development -- 5. Small and medium sized tour operators -- 6. Customer service -- 7. Financial planning : pricing the package -- 8. Tour operators and key travel regulations (with David Grant) -- 9. Distribution(place) -- 10. Marketing -- 11. Human resources and managing the workforce -- 12. Crisis management -- 13. A look ahead : challenges and issues.
Subject:	Tourism - Management. -
ISBN:	9781780648231

Tour operators and operations : = development, management and responsibility /
Holland, Jacqueline.

Tour operators and operations :development, management and responsibility /Jacqueline Holland, David Leslie. - Wallingford, Oxfordshire ;CABI,2017. - ix, 282 p. :charts (some col.) ;25 cm.

Includes bibliographical references and index.

1. Introduction -- 2. The package holiday and the rise of the tour operator -- 3. The operating environment -- 4. Product development -- 5. Small and medium sized tour operators -- 6. Customer service -- 7. Financial planning : pricing the package -- 8. Tour operators and key travel regulations (with David Grant) -- 9. Distribution(place) -- 10. Marketing -- 11. Human resources and managing the workforce -- 12. Crisis management -- 13. A look ahead : challenges and issues.

"With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism."--Back cover.

ISBN: 9781780648231UK29.99

LCCN: 2017022450Subjects--Topical Terms:

543068
Tourism
--Management.

LC Class. No.: G155.A1 / H646 2018

Dewey Class. No.: 910.68

Tour operators and operations : = development, management and responsibility /
LDR:02426cam a2200217 a 4500 001 2229262
008 210618s2018 enkd b 001 0 eng
010 $a 2017022450
020 $a 9781780648231 $q (pbk.) : $c UK29.99
020 $a 1780648235 $q (pbk.)
020 $z 9781780648248 $q (ebk.)
020 $z 9781780648255 $q (ebk. : epub)
040 $a DLC $b eng $e aacr2 $c DLC
042 $a pcc
050 0 0 $a G155.A1 $b H646 2018
082 0 0 $a 910.68 $2 23
100 1 $a Holland, Jacqueline. $3 3482205
245 1 0 $a Tour operators and operations : $b development, management and responsibility / $c Jacqueline Holland, David Leslie.
260 # $a Wallingford, Oxfordshire ; $a Boston, MA : $b CABI, $c 2017.
300 $a ix, 282 p. : $b charts (some col.) ; $c 25 cm.
504 $a Includes bibliographical references and index.
505 0 # $a 1. Introduction -- 2. The package holiday and the rise of the tour operator -- 3. The operating environment -- 4. Product development -- 5. Small and medium sized tour operators -- 6. Customer service -- 7. Financial planning : pricing the package -- 8. Tour operators and key travel regulations (with David Grant) -- 9. Distribution(place) -- 10. Marketing -- 11. Human resources and managing the workforce -- 12. Crisis management -- 13. A look ahead : challenges and issues.
520 # $a "With a focus on the creation and distribution of packaged holidays, this text covers the fundamentals of business and the relationship between tour operators and destinations. With particular reference to the sustainability of both parties, it reviews the impacts and influences of tour operations and practices on destinations within the overriding context of tour operator responsibility. It addresses the entirety of this key component of the tourism sector, and reflects the shift in recent years from traditional 'sun, sea and sand' holiday to more bespoke packages. Taking into account tour operators as a growing factor among the major emergent economies of the world, this book is: - The first textbook to provide such in-depth content of tour operators and operations. - Written by authors with industry, research and teaching experience. - A wealth of information regarding popular eco, nature and adventure trips, as well as myriad niche and special interest products. Full of international and highly topical case studies, exercises and discussion questions, Tour Operators and Operations: Development, Management and Responsibility is a fundamental text for students of tourism."--Back cover.
650 # 0 $a Tourism $x Management. $3 543068
650 # 0 $a Package tours. $3 3480378
700 1 # $a Leslie, David, $d 1951- $3 975452