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運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮...
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黃雲珊
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運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
Record Type:
Language materials, printed : Monograph/item
Title/Author:
運用KANO二維品質模式與重要度探討服務品質對商場之影響 :/ 黃雲珊撰
Reminder of title:
以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
remainder title:
Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien
Author:
黃雲珊
other author:
褚志鵬
Published:
[花蓮縣] :[國立東華大學企業管理學系], : 2020,
Description:
[9],46面 :表格 ;30公分
Notes:
校內電子全文開放日期 2025/08/11
Subject:
服務品質 -
Online resource:
http://134.208.29.108/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=G0610732504.id&searchmode=basic電子全文(依作者授權而定)
運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
黃雲珊
運用KANO二維品質模式與重要度探討服務品質對商場之影響 :
以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien黃雲珊撰 - [花蓮縣] :[國立東華大學企業管理學系], 2020 - [9],46面 :表格 ;30公分
校內電子全文開放日期 2025/08/11
碩士論文--國立東華大學企業管理學系
含參考書目Subjects--Topical Terms:
2336667
服務品質
運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
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電子全文(依作者授權而定)
based on 0 review(s)
Location:
ALL
五樓論文區 (5F Theses & Dissertations)
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Items
1 records • Pages 1 •
1
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Attachments
GE0187387
五樓論文區 (5F Theses & Dissertations)
03.不外借_N
本校碩士論文
T 494 4411.3 2020
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0
1 records • Pages 1 •
1
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