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運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮...

黃雲珊

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運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	運用KANO二維品質模式與重要度探討服務品質對商場之影響 :/ 黃雲珊撰
Reminder of title:	以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
remainder title:	Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien
Author:	黃雲珊
other author:	褚志鵬
Published:	[花蓮縣] :[國立東華大學企業管理學系], : 2020,
Description:	[9],46面 :表格 ;30公分
Notes:	校內電子全文開放日期 2025/08/11
Subject:	服務品質 -
Online resource:	http://134.208.29.108/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=G0610732504.id&searchmode=basic電子全文(依作者授權而定)

運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
黃雲珊

運用KANO二維品質模式與重要度探討服務品質對商場之影響 :以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien黃雲珊撰 - [花蓮縣] :[國立東華大學企業管理學系], 2020 - [9],46面 :表格 ;30公分

校內電子全文開放日期 2025/08/11

碩士論文--國立東華大學企業管理學系

含參考書目Subjects--Topical Terms:

2336667
服務品質

運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
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246 3 1 $a Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien
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500 $a 畢業學年度: 108
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650 # 7 $a 服務品質 $2 csht $3 2336667
650 # 7 $a KANO二維品質模式 $2 lcstt $3 3455634
650 # 7 $a 重要度─表現度分析法 $2 lcstt $3 3455635
650 # 7 $a Service quality $2 lcstt $3 3322570
650 # 7 $a KANO model $2 lcstt $3 3455636
650 # 7 $a Importance-Performance Analysis $3 3320910
700 1 # $a 褚志鵬 $e 指導 $3 2994870
700 1 # $a Chu, Chih-Peng $e 指導 $3 3199438
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