運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮...
黃雲珊

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  • 運用KANO二維品質模式與重要度探討服務品質對商場之影響 : = 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
  • Record Type: Language materials, printed : Monograph/item
    Title/Author: 運用KANO二維品質模式與重要度探討服務品質對商場之影響 :/ 黃雲珊撰
    Reminder of title: 以花蓮某商場為例 = Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien /
    remainder title: Application of KANO model and importance to explore service quality improvement strategy on shopping malls ─ a case study of a shopping mall in Hualien
    Author: 黃雲珊
    other author: 褚志鵬
    Published: [花蓮縣] :[國立東華大學企業管理學系], : 2020,
    Description: [9],46面 :表格 ;30公分
    Notes: 校內電子全文開放日期 2025/08/11
    Subject: 服務品質 -
    Online resource: http://134.208.29.108/cgi-bin/gs32/gsweb.cgi?o=dstdcdr&s=G0610732504.id&searchmode=basic電子全文(依作者授權而定)
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GE0187387 五樓論文區 (5F Theses & Dissertations) 03.不外借_N 本校碩士論文 T 494 4411.3 2020 一般使用(Normal) On shelf 0
  • 1 records • Pages 1 •
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