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Cross-Cultural Management in Healthc...

Blethen, Elisa J.

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Cross-Cultural Management in Healthcare: A Case Study of Malamulo Hospital, a Seventh-Day Adventist Mission Hospital in Malawi, Africa.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Cross-Cultural Management in Healthcare: A Case Study of Malamulo Hospital, a Seventh-Day Adventist Mission Hospital in Malawi, Africa./
Author:	Blethen, Elisa J.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2018,
Description:	213 p.
Notes:	Source: Dissertations Abstracts International, Volume: 79-10, Section: B.
Contained By:	Dissertations Abstracts International79-10B.
Subject:	African Studies. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10750051
ISBN:	9780355798692

Cross-Cultural Management in Healthcare: A Case Study of Malamulo Hospital, a Seventh-Day Adventist Mission Hospital in Malawi, Africa.
Blethen, Elisa J.

Cross-Cultural Management in Healthcare: A Case Study of Malamulo Hospital, a Seventh-Day Adventist Mission Hospital in Malawi, Africa. - Ann Arbor : ProQuest Dissertations & Theses, 2018 - 213 p.

Source: Dissertations Abstracts International, Volume: 79-10, Section: B.

Thesis (D.I.S.)--Fuller Theological Seminary, School of Intercultural Studies, 2018.

This item must not be sold to any third party vendors.

Blethen, Elisa Brown. 2018. "Cross-cultural Management in Healthcare: A Case Study of Malamulo Hospital, A Seventh-day Adventist Mission Hospital in Malawi, Africa." Fuller Theological Seminary, School of Intercultural Studies. Doctorate of Intercultural Studies. 199 pp. This paper examines the complexity of cross-cultural management in a Seventh-day Adventist mission hospital in Malawi and the effect of national and organizational culture on employee accountability, with the goal of expanding cross-cultural management capacity among the leaders of Malamulo Hospital and Adventist Health International. The literature provides cultural dimensions to understand the national culture of Malawi as compared to the United States. However, literature on cross-cultural leadership fails to address the nuances of healthcare management in a mission context. In this study I identify how people in the Malawian culture hold each other accountable and how the organizational culture of the hospital can be influenced to promote appropriate accountability and performance. In order to achieve this I used a case study method using focus groups, semi-structured interviews, document review, and observation at Malamulo Hospital in Malawi. The data fell into five themes that demonstrated an organizational culture where accountability was inconsistent and the core value of the Malawian culture is interpersonal relationships, which should inform the management policies and processes. I used two of Bolman and Deal's frames-Human Resource and Symbolic-and Trebesch's ECO model as theoretical frameworks to workshop implemented for representatives from all healthcare facilities and the health science college in Malawi. I suggest that this type of training could be extended to other mission hospitals within Adventist Health International to expand their cross-cultural management capacity.

ISBN: 9780355798692Subjects--Topical Terms:

1669436
African Studies.

Cross-Cultural Management in Healthcare: A Case Study of Malamulo Hospital, a Seventh-Day Adventist Mission Hospital in Malawi, Africa.
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520 $a Blethen, Elisa Brown. 2018. "Cross-cultural Management in Healthcare: A Case Study of Malamulo Hospital, A Seventh-day Adventist Mission Hospital in Malawi, Africa." Fuller Theological Seminary, School of Intercultural Studies. Doctorate of Intercultural Studies. 199 pp. This paper examines the complexity of cross-cultural management in a Seventh-day Adventist mission hospital in Malawi and the effect of national and organizational culture on employee accountability, with the goal of expanding cross-cultural management capacity among the leaders of Malamulo Hospital and Adventist Health International. The literature provides cultural dimensions to understand the national culture of Malawi as compared to the United States. However, literature on cross-cultural leadership fails to address the nuances of healthcare management in a mission context. In this study I identify how people in the Malawian culture hold each other accountable and how the organizational culture of the hospital can be influenced to promote appropriate accountability and performance. In order to achieve this I used a case study method using focus groups, semi-structured interviews, document review, and observation at Malamulo Hospital in Malawi. The data fell into five themes that demonstrated an organizational culture where accountability was inconsistent and the core value of the Malawian culture is interpersonal relationships, which should inform the management policies and processes. I used two of Bolman and Deal's frames-Human Resource and Symbolic-and Trebesch's ECO model as theoretical frameworks to workshop implemented for representatives from all healthcare facilities and the health science college in Malawi. I suggest that this type of training could be extended to other mission hospitals within Adventist Health International to expand their cross-cultural management capacity.
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