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Advances in the human side of servic...

International Conference on Applied Human Factors and Ergonomics (2016 :)

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Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Advances in the human side of service engineering/ edited by Tareq Z. Ahram, Waldemar Karwowski.
Reminder of title:	proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
other author:	Ahram, Tareq Z.
corporate name:	International Conference on Applied Human Factors and Ergonomics
Published:	Cham :Springer International Publishing : : 2017.,
Description:	xii, 364 p. :ill. (some col.), digital ;24 cm.
[NT 15003449]:	People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.
Contained By:	Springer eBooks
Subject:	Human engineering - Congresses. -
Online resource:	https://doi.org/10.1007/978-3-319-41947-3
ISBN:	9783319419473

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
Advances in the human side of service engineeringproceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /[electronic resource] :edited by Tareq Z. Ahram, Waldemar Karwowski. - Cham :Springer International Publishing :2017. - xii, 364 p. :ill. (some col.), digital ;24 cm. - Advances in intelligent systems and computing,v.4942194-5357 ;. - Advances in intelligent systems and computing ;v.494..

People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

ISBN: 9783319419473

Standard No.: 10.1007/978-3-319-41947-3doiSubjects--Topical Terms:

708208
Human engineering
--Congresses.

LC Class. No.: TA166

Dewey Class. No.: 620.82

Advances in the human side of service engineering = proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA /
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245 1 0 $a Advances in the human side of service engineering $h [electronic resource] : $b proceedings of the AHFE 2016 International Conference on the Human Side of Service Engineering, July 27-31, 2016, Walt Disney World, Florida, USA / $c edited by Tareq Z. Ahram, Waldemar Karwowski.
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520 $a This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney WorldR, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
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