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Leveraging Knowledge at Startups.

Ranade, Amruta.

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Leveraging Knowledge at Startups.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Leveraging Knowledge at Startups./
Author:	Ranade, Amruta.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2017,
Description:	68 p.
Notes:	Source: Masters Abstracts International, Volume: 56-05.
Contained By:	Masters Abstracts International56-05(E).
Subject:	Technical communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10266378
ISBN:	9780355088632

Leveraging Knowledge at Startups.
Ranade, Amruta.

Leveraging Knowledge at Startups. - Ann Arbor : ProQuest Dissertations & Theses, 2017 - 68 p.

Source: Masters Abstracts International, Volume: 56-05.

Thesis (M.S.)--Missouri University of Science and Technology, 2017.

Startups contribute to the economy and job creation in the United States. One of the primary assets of startups is tacit knowledge of the employees of the startup. Technical communicators can help startups capture, share, and leverage the tacit knowledge at startups. Technical communicators could benefit from learning how knowledge management initiatives at startups work. The current study is an ethnographic case-study that was conducted at a fast-growing startup in California.

ISBN: 9780355088632Subjects--Topical Terms:

3172863
Technical communication.

Leveraging Knowledge at Startups.
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100 1 $a Ranade, Amruta. $3 3354204
245 1 0 $a Leveraging Knowledge at Startups.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2017
300 $a 68 p.
500 $a Source: Masters Abstracts International, Volume: 56-05.
500 $a Adviser: David Wright.
502 $a Thesis (M.S.)--Missouri University of Science and Technology, 2017.
520 $a Startups contribute to the economy and job creation in the United States. One of the primary assets of startups is tacit knowledge of the employees of the startup. Technical communicators can help startups capture, share, and leverage the tacit knowledge at startups. Technical communicators could benefit from learning how knowledge management initiatives at startups work. The current study is an ethnographic case-study that was conducted at a fast-growing startup in California.
520 $a The data for the study was collected through observations, informal and semi-structured formal interviews with participants, and feedback from customers of the startup. The collected data was analyzed based on Wick's conceptual framework. The framework describes four perspectives that technical communicators should know about knowledge management initiatives: document perspective, technological perspective, socio-organizational perspective, and knowledge organization perspective.
520 $a The study shows that at the research site, the content creation process for knowledge management initiatives is similar to the technical writing process for documentation projects. Technical communicators are expected to be technologically proficient in collaborative tools, authoring tools, as well as complex products of the startup. Technical communicators need to secure buy-in from all stakeholders and develop rapport with SMEs. Finally, knowledge management initiatives were on the radar of senior management at the startup. Being a part of high-visibility team could help technical communicators advance their careers. However, the conclusions are relevant only to the research site and cannot be generalized.
590 $a School code: 0587.
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650 4 $a Information science. $3 554358
650 4 $a Business administration. $3 3168311
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710 2 $a Missouri University of Science and Technology. $b Technical Communication. $3 2095292
773 0 $t Masters Abstracts International $g 56-05(E).
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856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10266378