東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Exploring Barriers and Supports to U...

Ruiz, Erick.

Linked to FindBook

Google Book

Amazon

博客來

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers./
Author:	Ruiz, Erick.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2017,
Description:	149 p.
Notes:	Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.
Contained By:	Dissertation Abstracts International79-03A(E).
Subject:	Adult education. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10682552
ISBN:	9780355499575

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
Ruiz, Erick.

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers. - Ann Arbor : ProQuest Dissertations & Theses, 2017 - 149 p.

Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.

Thesis (Ph.D.)--Capella University, 2017.

Advances in computer-mediated-communications removed geographic and temporal boundaries between workers, which enabled organizations to use virtual workers. Prior research has shown that virtual workers prefer text-based communication (e.g., email and instant messaging). However, text-based communications may reduce social presence and the exchange of information that can be used to establish or maintain trust between virtual workers. The literature provides information about the role trust plays in the virtual work environment and how communication is needed to establish trust. However, the literature does not provide information about common barriers or supports virtual workers experience using computer-mediated-communication to establish trust with their virtual co-workers. This study was designed to explore the common barriers and supports using a basic qualitative research design. Guided interview questions were used. The sample included participants with a minimum of two years of virtual work experience in the United States. Eleven participants ( n = 11) were interviewed. Interviews were transcribed and analyzed in two cycles. The first coding cycle included attribute coding, structural coding, and descriptive coding were completed. Pattern coding was completed during the second cycle. Seven patterns were found: (a) Instant messaging access was inconsistent; (b) text-based communication didn't convey tone; (c) instant messaging replaced visibility; (d) response times created misperceptions; (e) text-based messaging was used for work and nonwork communication; (f) organizations supported text-based communication, trust reduced misperceptions during text-based communications. Findings imply that organizations need to consider structure for instant messaging systems used and that organizations need to consider the role trust plays in supporting the use of computer-mediated-communication between virtual workers.

ISBN: 9780355499575Subjects--Topical Terms:

543202
Adult education.

Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
LDR:02931nmm a2200301 4500 001 2154708
005 20180419104825.5
008 190424s2017 ||||||||||||||||| ||eng d
020 $a 9780355499575
035 $a (MiAaPQ)AAI10682552
035 $a (MiAaPQ)capella:19942
035 $a AAI10682552
040 $a MiAaPQ $c MiAaPQ
100 1 $a Ruiz, Erick. $3 3342440
245 1 0 $a Exploring Barriers and Supports to Using Computer-Mediated-Communication to Establish Trust Between Virtual Workers.
260 1 $a Ann Arbor : $b ProQuest Dissertations & Theses, $c 2017
300 $a 149 p.
500 $a Source: Dissertation Abstracts International, Volume: 79-03(E), Section: A.
500 $a Adviser: Karen Minchella.
502 $a Thesis (Ph.D.)--Capella University, 2017.
520 $a Advances in computer-mediated-communications removed geographic and temporal boundaries between workers, which enabled organizations to use virtual workers. Prior research has shown that virtual workers prefer text-based communication (e.g., email and instant messaging). However, text-based communications may reduce social presence and the exchange of information that can be used to establish or maintain trust between virtual workers. The literature provides information about the role trust plays in the virtual work environment and how communication is needed to establish trust. However, the literature does not provide information about common barriers or supports virtual workers experience using computer-mediated-communication to establish trust with their virtual co-workers. This study was designed to explore the common barriers and supports using a basic qualitative research design. Guided interview questions were used. The sample included participants with a minimum of two years of virtual work experience in the United States. Eleven participants ( n = 11) were interviewed. Interviews were transcribed and analyzed in two cycles. The first coding cycle included attribute coding, structural coding, and descriptive coding were completed. Pattern coding was completed during the second cycle. Seven patterns were found: (a) Instant messaging access was inconsistent; (b) text-based communication didn't convey tone; (c) instant messaging replaced visibility; (d) response times created misperceptions; (e) text-based messaging was used for work and nonwork communication; (f) organizations supported text-based communication, trust reduced misperceptions during text-based communications. Findings imply that organizations need to consider structure for instant messaging systems used and that organizations need to consider the role trust plays in supporting the use of computer-mediated-communication between virtual workers.
590 $a School code: 1351.
650 4 $a Adult education. $3 543202
650 4 $a Communication. $3 524709
690 $a 0516
690 $a 0459
710 2 $a Capella University. $b School of Education. $3 1018430
773 0 $t Dissertation Abstracts International $g 79-03A(E).
790 $a 1351
791 $a Ph.D.
792 $a 2017
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10682552