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Effective apology = mending fences, ...

Kador, John.

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Effective apology = mending fences, building bridges, and restoring trust /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Effective apology/ John Kador.
Reminder of title:	mending fences, building bridges, and restoring trust /
Author:	Kador, John.
Published:	San Francisco :Berrett-Koehler Publishers, : 2009.,
Description:	273 p.
[NT 15003449]:	The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
Subject:	Corporate image. -
Online resource:	https://ebookcentral.proquest.com/lib/ndhu/detail.action?docID=483752Click to View

Effective apology = mending fences, building bridges, and restoring trust /
Kador, John.

Effective apologymending fences, building bridges, and restoring trust /[electronic resource] :John Kador. - 1st ed. - San Francisco :Berrett-Koehler Publishers,2009. - 273 p. - A BK business book. - BK business book..

Includes bibliographical references (p. 243-251) and index.

The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.

Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.

Nat. Bib. No.: GBA930828bnb

UkSubjects--Topical Terms:

523494
Corporate image.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD59.2 / .K34 2009

Dewey Class. No.: 659.2

Effective apology = mending fences, building bridges, and restoring trust /
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245 1 0 $a Effective apology $h [electronic resource] : $b mending fences, building bridges, and restoring trust / $c John Kador.
250 $a 1st ed.
260 $a San Francisco : $b Berrett-Koehler Publishers, $c 2009.
300 $a 273 p.
490 1 $a A BK business book
504 $a Includes bibliographical references (p. 243-251) and index.
505 0 $a The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices.
533 $a Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
650 0 $a Corporate image. $3 523494
650 0 $a Apologizing. $3 627887
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650 0 $a Crisis management. $3 562968
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