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Moving toward the electronic communi...

Hu, Xiaochen.

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Moving toward the electronic community-oriented policing era: Content and strategies of police use of social media.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Moving toward the electronic community-oriented policing era: Content and strategies of police use of social media./
Author:	Hu, Xiaochen.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
Description:	245 p.
Notes:	Source: Dissertation Abstracts International, Volume: 78-06(E), Section: A.
Contained By:	Dissertation Abstracts International78-06A(E).
Subject:	Criminology. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10307701
ISBN:	9781369524901

Moving toward the electronic community-oriented policing era: Content and strategies of police use of social media.
Hu, Xiaochen.

Moving toward the electronic community-oriented policing era: Content and strategies of police use of social media. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 245 p.

Source: Dissertation Abstracts International, Volume: 78-06(E), Section: A.

Thesis (Ph.D.)--Sam Houston State University, 2016.

Many police departments (about 96%) in the United States have adopted social media (IACP Center for Social Media, 2015). About 94% have implemented Facebook (IACP Center for Social Media, 2015). However, academia has paid very little attention to police use of social media (e.g., Crump, 2011; Heverin & Zach, 2010; Lieberman, Koetzle, & Sakiyama, 2013; Procter, Crump, Karstedt, Voss, & Cantijoch, 2013). The current dissertation selects 15 police departments in the United States based on most Facebook "likes" and analyzes their Facebook posts during a one-year period (i.e., from October 1St, 2013 to October 1St, 2014). Using a grounded theory approach, the current dissertation discovers five major themes among police Facebook posts (i.e., crimes and criminals, tips, police-public relations, personnel, and social networking sites) and 24 subthemes. Based on preferences toward content, police departments can be divided into four groups labeled as crime fighter, traditional cop, public-relation facilitator, and mixer. Also, the current dissertation indirectly examines public attitudes toward police Facebook posts by using number of Facebook likes, number of Facebook shares, and number of Facebook comments. The findings suggest that posts with narratives and pictures and written in a humorous way will be favored by the public. Also, the current dissertation proposes suggestions that may help police departments improve their Facebook posts, such as providing accurate and detailed information, keeping Facebook posts clean and organized, and encouraging the public to provide feedbacks. Additionally, policy implications include organizational principles that are proposed by the current dissertation to help police departments get ready for innovations of social media in the future, such as determining the need and purpose of using social media and change of personnel. Limitations and future research are also discussed. Nevertheless, the current dissertation concludes that police departments shall never give up social media. Indeed, police departments should be prepared for the forthcoming electronic community-oriented policing era.

ISBN: 9781369524901Subjects--Topical Terms:

533274
Criminology.

Moving toward the electronic community-oriented policing era: Content and strategies of police use of social media.
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500 $a Source: Dissertation Abstracts International, Volume: 78-06(E), Section: A.
500 $a Adviser: Jurg Gerber.
502 $a Thesis (Ph.D.)--Sam Houston State University, 2016.
520 $a Many police departments (about 96%) in the United States have adopted social media (IACP Center for Social Media, 2015). About 94% have implemented Facebook (IACP Center for Social Media, 2015). However, academia has paid very little attention to police use of social media (e.g., Crump, 2011; Heverin & Zach, 2010; Lieberman, Koetzle, & Sakiyama, 2013; Procter, Crump, Karstedt, Voss, & Cantijoch, 2013). The current dissertation selects 15 police departments in the United States based on most Facebook "likes" and analyzes their Facebook posts during a one-year period (i.e., from October 1St, 2013 to October 1St, 2014). Using a grounded theory approach, the current dissertation discovers five major themes among police Facebook posts (i.e., crimes and criminals, tips, police-public relations, personnel, and social networking sites) and 24 subthemes. Based on preferences toward content, police departments can be divided into four groups labeled as crime fighter, traditional cop, public-relation facilitator, and mixer. Also, the current dissertation indirectly examines public attitudes toward police Facebook posts by using number of Facebook likes, number of Facebook shares, and number of Facebook comments. The findings suggest that posts with narratives and pictures and written in a humorous way will be favored by the public. Also, the current dissertation proposes suggestions that may help police departments improve their Facebook posts, such as providing accurate and detailed information, keeping Facebook posts clean and organized, and encouraging the public to provide feedbacks. Additionally, policy implications include organizational principles that are proposed by the current dissertation to help police departments get ready for innovations of social media in the future, such as determining the need and purpose of using social media and change of personnel. Limitations and future research are also discussed. Nevertheless, the current dissertation concludes that police departments shall never give up social media. Indeed, police departments should be prepared for the forthcoming electronic community-oriented policing era.
520 $a KEY WORDS: Community-Oriented Policing, Electronic Community-Oriented Policing, Facebook, Grounded Theory Approach, Content Analysis, Mixed Method.
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