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Work breaks, employee moral, and sat...

Oliver, Laura Anne.

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Work breaks, employee moral, and satisfaction in the restaurant industry.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Work breaks, employee moral, and satisfaction in the restaurant industry./
Author:	Oliver, Laura Anne.
Published:	Ann Arbor : ProQuest Dissertations & Theses, : 2016,
Description:	138 p.
Notes:	Source: Dissertation Abstracts International, Volume: 78-04(E), Section: A.
Contained By:	Dissertation Abstracts International78-04A(E).
Subject:	Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10243267
ISBN:	9781369369120

Work breaks, employee moral, and satisfaction in the restaurant industry.
Oliver, Laura Anne.

Work breaks, employee moral, and satisfaction in the restaurant industry. - Ann Arbor : ProQuest Dissertations & Theses, 2016 - 138 p.

Source: Dissertation Abstracts International, Volume: 78-04(E), Section: A.

Thesis (Ph.D.)--Walden University, 2016.

Work breaks during an individual's shift can be a powerful motivational tool for management; however, not all individuals receive breaks during their shifts. The purpose of this phenomenological, qualitative study was to explore how work breaks affect employee morale and satisfaction in the casual and fine dining restaurant industry. The questions explored in this study were related to the breaks effect employee satisfaction and morale in the casual and fine dining restaurant industry. Thirteen participants with a minimum of 5 years' experience as wait staff who worked more than 6 hours per day were interviewed using semi structured interviews. The results were analyzed using a modified version of van Kaam's method and MAXqda software. The results suggested that breaks did not directly affect employee satisfaction and morale; however, management style directly affected employee satisfaction and morale. The results from this study may help managers have a better understanding of how their interactions and dealings with employees affect employee satisfaction and morale. This research may spur a field-changing management training, which could promote positive social change for employees.

ISBN: 9781369369120Subjects--Topical Terms:

516664
Management.

Work breaks, employee moral, and satisfaction in the restaurant industry.
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500 $a Source: Dissertation Abstracts International, Volume: 78-04(E), Section: A.
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520 $a Work breaks during an individual's shift can be a powerful motivational tool for management; however, not all individuals receive breaks during their shifts. The purpose of this phenomenological, qualitative study was to explore how work breaks affect employee morale and satisfaction in the casual and fine dining restaurant industry. The questions explored in this study were related to the breaks effect employee satisfaction and morale in the casual and fine dining restaurant industry. Thirteen participants with a minimum of 5 years' experience as wait staff who worked more than 6 hours per day were interviewed using semi structured interviews. The results were analyzed using a modified version of van Kaam's method and MAXqda software. The results suggested that breaks did not directly affect employee satisfaction and morale; however, management style directly affected employee satisfaction and morale. The results from this study may help managers have a better understanding of how their interactions and dealings with employees affect employee satisfaction and morale. This research may spur a field-changing management training, which could promote positive social change for employees.
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