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Reference and information services i...

Cassell, Kay Ann.

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Reference and information services in the 21st century : = an introduction /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Reference and information services in the 21st century :/ Kay Ann Cassell and Uma Hiremath.
Reminder of title:	an introduction /
remainder title:	Reference and information services in the twenty-first century
Author:	Cassell, Kay Ann.
other author:	Hiremath, Uma.
Published:	New York :Neal-Schuman Publishers, : c2009.,
Description:	xvii, 461 p. :ill. ;23 cm.
[NT 15003449]:	Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
Subject:	Reference services (Libraries) -
ISBN:	9781555706722

Reference and information services in the 21st century : = an introduction /
Cassell, Kay Ann.

Reference and information services in the 21st century :an introduction /Reference and information services in the twenty-first centuryKay Ann Cassell and Uma Hiremath. - 2nd ed. - New York :Neal-Schuman Publishers,c2009. - xvii, 461 p. :ill. ;23 cm.

Includes bibliographical references and indexes.

Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.

ISBN: 9781555706722

LCCN: 2009023650Subjects--Topical Terms:

519498
Reference services (Libraries)

LC Class. No.: Z711 / .C355 2009

Dewey Class. No.: 025.5/24

Reference and information services in the 21st century : = an introduction /
LDR:02206cam 2200229 a 4500 001 2107802
005 20101130150722.0
008 180425s2009 nyua b 001 0 eng
010 $a 2009023650
020 $a 9781555706722 $q (alk. paper)
020 $a 155570672X $q (alk. paper)
035 $a (OCoLC)ocn316058676
035 $a 15770487
040 $a DLC $c DLC $d BTCTA $d YDXCP $d C#P $d BWX $d CDX $d DLC $d NDHU
050 0 0 $a Z711 $b .C355 2009
082 0 0 $a 025.5/24 $2 22
100 1 $a Cassell, Kay Ann. $3 3253870
245 1 0 $a Reference and information services in the 21st century : $b an introduction / $c Kay Ann Cassell and Uma Hiremath.
246 3 # $a Reference and information services in the twenty-first century
250 $a 2nd ed.
260 # $a New York : $b Neal-Schuman Publishers, $c c2009.
300 $a xvii, 461 p. : $b ill. ; $c 23 cm.
504 $a Includes bibliographical references and indexes.
505 0 # $a Introduction to reference and information services -- Determining the question : in-person, telephone, and virtual reference interviews -- Finding the answer : basic search techniques -- Answering questions about books, magazines, newspapers, libraries and publishing, and bibliographic networks : bibliographic resources -- Answering questions about anything and everything : encyclopedias -- Answering questions that require handy facts : ready reference sources -- Answering questions about words : dictionaries -- Answering questions about events and issues, past and present : indexes and full-text databases -- Answering questions about health, law, and business : special guidelines and sources -- Answering questions about geography, countries, and travel : atlases, gazetteers, maps, geographic information systems, and travel guides -- Answering questions about the lives of people : biographical information sources -- Answering questions about governments : government information sources -- When and how to use the Internet as a reference tool -- Reader's advisory work / Mary K. Chelton -- Reference work with children and young adults / Mary K. Chelton -- Information literacy in the reference department -- Selecting and evaluating reference materials -- Managing reference departments -- Assessing and improving reference services -- Reference 2.0 -- The future of information service.
650 # 0 $a Reference services (Libraries) $3 519498
650 # 0 $a Electronic reference services (Libraries) $3 580943
650 # 0 $a Reference books $x Bibliography. $3 558464
650 # 0 $a Electronic reference sources $v Directories. $3 3253872
700 1 # $a Hiremath, Uma. $3 3253871