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Zero Outage = Putting ICT Quality Fi...

Kasulke, Stephan.

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Zero Outage = Putting ICT Quality First in the Digital Era /

Record Type:	Electronic resources : Monograph/item
Title/Author:	Zero Outage/ by Stephan Kasulke, Jasmin Bensch.
Reminder of title:	Putting ICT Quality First in the Digital Era /
Author:	Kasulke, Stephan.
other author:	Bensch, Jasmin.
Published:	Cham :Springer International Publishing : : 2017.,
Description:	xvii, 174 p. :ill., digital ;24 cm.
[NT 15003449]:	Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary.
Contained By:	Springer eBooks
Subject:	Electric power failures. -
Online resource:	http://dx.doi.org/10.1007/978-3-319-53739-9
ISBN:	9783319537399

Zero Outage = Putting ICT Quality First in the Digital Era /
Kasulke, Stephan.

Zero OutagePutting ICT Quality First in the Digital Era /[electronic resource] :by Stephan Kasulke, Jasmin Bensch. - Cham :Springer International Publishing :2017. - xvii, 174 p. :ill., digital ;24 cm. - Management for professionals,2192-8096. - Management for professionals..

Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary.

ISBN: 9783319537399

Standard No.: 10.1007/978-3-319-53739-9doiSubjects--Topical Terms:

2205355
Electric power failures.

LC Class. No.: T58.64 / .K37 2017

Dewey Class. No.: 004.068

Zero Outage = Putting ICT Quality First in the Digital Era /
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100 1 $a Kasulke, Stephan. $3 3235934
245 1 0 $a Zero Outage $h [electronic resource] : $b Putting ICT Quality First in the Digital Era / $c by Stephan Kasulke, Jasmin Bensch.
260 $a Cham : $b Springer International Publishing : $b Imprint: Springer, $c 2017.
300 $a xvii, 174 p. : $b ill., digital ; $c 24 cm.
490 1 $a Management for professionals, $x 2192-8096
505 0 $a Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary.
650 0 $a Electric power failures. $3 2205355
650 0 $a Information resources management. $3 582007
650 0 $a Management information systems. $3 528143
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650 2 4 $a Business Process Management. $3 2134548
650 2 4 $a Information Systems Applications (incl. Internet) $3 1565452
650 2 4 $a Business IT Infrastructure. $3 2163249
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