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服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 = = The Stu...

邱道生

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服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 = = The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 =/ 邱道生撰
Reminder of title:	The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure /
remainder title:	The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure
Author:	邱道生
other author:	池文海
Published:	花蓮縣 :東華大學企業管理學系, : 2017,
Description:	264面 :圖,表 ;30公分
Notes:	校內電子全文開放日期 2022.2.22
Online resource:	http://134.208.29.93/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=ssid=%22810132013%22.&電子全文(依作者授權而定)

服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 = = The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure /
邱道生

服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 =The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure /The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure邱道生撰 - 花蓮縣 :東華大學企業管理學系, 2017 - 264面 :圖,表 ;30公分

校內電子全文開放日期 2022.2.22

博士doctor論文--國立東華大學企業管理學系

含參考書目Subjects--Index Terms:

服務失誤

服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 = = The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure /
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100 1 $a 邱道生 $e 撰 $3 3215240
245 1 0 $a 服務失誤下餐聽顧客知覺公平、情緒與行為意圖之研究 = $b The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure / $c 邱道生撰
246 3 1 $a The Study of Customer Perceived Justice, Emotion and Behavioral Intentions under Restaurant Service Failure
260 # $a 花蓮縣 : $b 東華大學企業管理學系, $c 2017
300 $a 264面 : $b 圖,表 ; $c 30公分
500 $a 校內電子全文開放日期 2022.2.22
500 $a 校外電子全文開放日期 2022.2.22
500 $a 國圖全文開放日期 2022.2.22
500 $a 畢業學年度: 105
500 $a 指導教授: 池文海
502 $a 博士doctor論文--國立東華大學企業管理學系
504 $a 含參考書目
653 0 # $a 服務失誤
653 0 # $a 知覺公平
653 0 # $a 責任歸因
653 0 # $a 情緒
653 0 # $a 行為意圖
653 0 # $a Service Failure
653 0 # $a Perceived Justice
653 0 # $a Blame Attribution
653 0 # $a Emotion
653 0 # $a Behavioral Intentions
700 1 # $a 池文海 $e 指導 $3 2994663
700 1 # $a Wen-Hai Chih $e 指導 $3 3163537
856 4 0 $u http://134.208.29.93/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=ssid=%22810132013%22.& $z 電子全文(依作者授權而定)