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Crisis Management in Social Media: T...

Southorn, Isabell.

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Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations./
Author:	Southorn, Isabell.
Description:	79 p.
Notes:	Source: Masters Abstracts International, Volume: 55-03.
Contained By:	Masters Abstracts International55-03(E).
Subject:	Communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1606041
ISBN:	9781339356457

Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations.
Southorn, Isabell.

Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations. - 79 p.

Source: Masters Abstracts International, Volume: 55-03.

Thesis (M.A.)--Hawaii Pacific University, 2015.

The purpose of this thesis is to gain an understanding of the way in which social media influences corporate crisis communication by analyzing a corporate crisis occurring in the social sphere. Individuals' reactions to the crisis before and after the company's response are examined to detect any differences among them. Strategies suggested by professionals are compared to the company's response to uncover any potential differences. Specifically, whether adoption of the professional's strategy might have resulted in different outcomes. The study discovered that there was indeed a difference in reactions from the initial viral video to the reactions on the company's response video. It is a possibility that the company's strategy was a catalyst in the changes that occurred in the reactions. Keywords: Social media, YouTube, corporate blog, FedEx.

ISBN: 9781339356457Subjects--Topical Terms:

524709
Communication.

Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations.
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020 $a 9781339356457
035 $a (MiAaPQ)AAI1606041
035 $a AAI1606041
040 $a MiAaPQ $c MiAaPQ
100 1 $a Southorn, Isabell. $3 3194338
245 1 0 $a Crisis Management in Social Media: The Importance of Social Media and How Companies Utilize Social Media in Crisis Situations.
300 $a 79 p.
500 $a Source: Masters Abstracts International, Volume: 55-03.
500 $a Adviser: John Barnum.
502 $a Thesis (M.A.)--Hawaii Pacific University, 2015.
520 $a The purpose of this thesis is to gain an understanding of the way in which social media influences corporate crisis communication by analyzing a corporate crisis occurring in the social sphere. Individuals' reactions to the crisis before and after the company's response are examined to detect any differences among them. Strategies suggested by professionals are compared to the company's response to uncover any potential differences. Specifically, whether adoption of the professional's strategy might have resulted in different outcomes. The study discovered that there was indeed a difference in reactions from the initial viral video to the reactions on the company's response video. It is a possibility that the company's strategy was a catalyst in the changes that occurred in the reactions. Keywords: Social media, YouTube, corporate blog, FedEx.
590 $a School code: 1429.
650 4 $a Communication. $3 524709
650 4 $a Mass communication. $3 2144804
650 4 $a Web studies. $3 2122754
690 $a 0459
690 $a 0708
690 $a 0646
710 2 $a Hawaii Pacific University. $b Communication. $3 1671521
773 0 $t Masters Abstracts International $g 55-03(E).
790 $a 1429
791 $a M.A.
792 $a 2015
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1606041