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Customer service and spiritual leade...

Geraci, Sharon M.

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Customer service and spiritual leadership.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer service and spiritual leadership./
Author:	Geraci, Sharon M.
Description:	158 p.
Notes:	Source: Dissertation Abstracts International, Volume: 77-10(E), Section: A.
Contained By:	Dissertation Abstracts International77-10A(E).
Subject:	Business administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10108929
ISBN:	9781339722634

Customer service and spiritual leadership.
Geraci, Sharon M.

Customer service and spiritual leadership. - 158 p.

Source: Dissertation Abstracts International, Volume: 77-10(E), Section: A.

Thesis (D.B.A.)--Capella University, 2016.

The purpose of this study was to examine the nature of how spiritual leadership effects quality customer service. The intention of this research was to study customer service representatives led by leaders grounded in the practice of spiritual leadership. Spiritual leaders are committed to the goals and vision of the organization, valued, respected and appreciated. The objective of this research was to explore the connection between the practice of spiritual leadership and quality customer service. This study explored the experiences of the executives from a regional ambulance and flight service based in Nevada, and how they engage their management team (supervisors and team leaders) and customer service representatives (i.e. dispatchers and EMTs) in delivering quality customer service, how they interact with their management team and customer service representatives. The management team and customer service representatives describe their experiences of working with the executive leadership staff. Findings indicated that spiritual leadership positively impacts the overall organizational performance and individual performance of leadership, and how it has a direct impact on employee productivity and performance, which increases the organization's bottom line -- profits.

ISBN: 9781339722634Subjects--Topical Terms:

3168311
Business administration.

Customer service and spiritual leadership.
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020 $a 9781339722634
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100 1 $a Geraci, Sharon M. $3 3192371
245 1 0 $a Customer service and spiritual leadership.
300 $a 158 p.
500 $a Source: Dissertation Abstracts International, Volume: 77-10(E), Section: A.
500 $a Adviser: Stephen Callender.
502 $a Thesis (D.B.A.)--Capella University, 2016.
520 $a The purpose of this study was to examine the nature of how spiritual leadership effects quality customer service. The intention of this research was to study customer service representatives led by leaders grounded in the practice of spiritual leadership. Spiritual leaders are committed to the goals and vision of the organization, valued, respected and appreciated. The objective of this research was to explore the connection between the practice of spiritual leadership and quality customer service. This study explored the experiences of the executives from a regional ambulance and flight service based in Nevada, and how they engage their management team (supervisors and team leaders) and customer service representatives (i.e. dispatchers and EMTs) in delivering quality customer service, how they interact with their management team and customer service representatives. The management team and customer service representatives describe their experiences of working with the executive leadership staff. Findings indicated that spiritual leadership positively impacts the overall organizational performance and individual performance of leadership, and how it has a direct impact on employee productivity and performance, which increases the organization's bottom line -- profits.
590 $a School code: 1351.
650 4 $a Business administration. $3 3168311
650 4 $a Business education. $3 543396
650 4 $a Spirituality. $3 534780
690 $a 0310
690 $a 0688
690 $a 0647
710 2 $a Capella University. $b Harold Abel School of Social and Behavioral Sciences. $3 1678347
773 0 $t Dissertation Abstracts International $g 77-10A(E).
790 $a 1351
791 $a D.B.A.
792 $a 2016
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=10108929