東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Customer Satisfaction as a First Ste...

Hoffman, Paul D.

Linked to FindBook

Google Book

Amazon

博客來

Customer Satisfaction as a First Step to Developing Performance Measurements.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer Satisfaction as a First Step to Developing Performance Measurements./
Author:	Hoffman, Paul D.
Description:	193 p.
Notes:	Source: Dissertation Abstracts International, Volume: 76-10(E), Section: A.
Contained By:	Dissertation Abstracts International76-10A(E).
Subject:	Public administration. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3705995
ISBN:	9781321794205

Customer Satisfaction as a First Step to Developing Performance Measurements.
Hoffman, Paul D.

Customer Satisfaction as a First Step to Developing Performance Measurements. - 193 p.

Source: Dissertation Abstracts International, Volume: 76-10(E), Section: A.

Thesis (Ed.D.)--Wilmington University (Delaware), 2015.

The Intelligence Watch and Warning Unit (IWW) of the New Jersey State Police (NJSP) serves as the central notification point for all emergent operational intelligence information and asset requests needed to support issues affecting the State of New Jersey. As IWW moved away from the concept of being a watch operation or an emergency operations center toward functioning as a support center, IWW developed an understanding of the informational needs of state, federal, local, and county law enforcement. To further underpin New Jersey's information sharing environment, IWW united public and private sectors partners with federal, state, and local law enforcement. As these relationships were being developed, a critical element was missing: the element of feedback and performance measurements. Governing by policies and procedures provide little to support IWW on a quality journey of continuous improvement. Policies and procedures do not allow for the feedback of the customers. To receive feedback from customers on IWW's performance is an important step in driving the improvement effort. Using performance measurements through customer satisfaction will help promote IWW's goal of information sharing and persuade law enforcement, as well as the public and private sectors, to buy-in to its benefits. IWW' s information sharing process gives way to multiple opportunities for collecting feedback from its customers since the information is often consumed at the same time it is produced. This dissertation offers a qualitative phenomenological case study to help IWW know how well IWW is serving its' customers.

ISBN: 9781321794205Subjects--Topical Terms:

531287
Public administration.

Customer Satisfaction as a First Step to Developing Performance Measurements.
LDR:02550nmm a2200289 4500 001 2073724
005 20160926135147.5
008 170521s2015 ||||||||||||||||| ||eng d
020 $a 9781321794205
035 $a (MiAaPQ)AAI3705995
035 $a AAI3705995
040 $a MiAaPQ $c MiAaPQ
100 1 $a Hoffman, Paul D. $3 3189000
245 1 0 $a Customer Satisfaction as a First Step to Developing Performance Measurements.
300 $a 193 p.
500 $a Source: Dissertation Abstracts International, Volume: 76-10(E), Section: A.
500 $a Advisers: Linda H. Frazer; Joseph A. Aviola.
502 $a Thesis (Ed.D.)--Wilmington University (Delaware), 2015.
520 $a The Intelligence Watch and Warning Unit (IWW) of the New Jersey State Police (NJSP) serves as the central notification point for all emergent operational intelligence information and asset requests needed to support issues affecting the State of New Jersey. As IWW moved away from the concept of being a watch operation or an emergency operations center toward functioning as a support center, IWW developed an understanding of the informational needs of state, federal, local, and county law enforcement. To further underpin New Jersey's information sharing environment, IWW united public and private sectors partners with federal, state, and local law enforcement. As these relationships were being developed, a critical element was missing: the element of feedback and performance measurements. Governing by policies and procedures provide little to support IWW on a quality journey of continuous improvement. Policies and procedures do not allow for the feedback of the customers. To receive feedback from customers on IWW's performance is an important step in driving the improvement effort. Using performance measurements through customer satisfaction will help promote IWW's goal of information sharing and persuade law enforcement, as well as the public and private sectors, to buy-in to its benefits. IWW' s information sharing process gives way to multiple opportunities for collecting feedback from its customers since the information is often consumed at the same time it is produced. This dissertation offers a qualitative phenomenological case study to help IWW know how well IWW is serving its' customers.
590 $a School code: 1517.
650 4 $a Public administration. $3 531287
650 4 $a Criminology. $3 533274
650 4 $a Organization theory. $3 2122787
690 $a 0617
690 $a 0627
690 $a 0635
710 2 $a Wilmington University (Delaware). $b College of Education. $3 1675805
773 0 $t Dissertation Abstracts International $g 76-10A(E).
790 $a 1517
791 $a Ed.D.
792 $a 2015
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3705995