東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Balanced and collaborative outsourci...

Cuvar, Kenneth M.

Linked to FindBook

Google Book

Amazon

博客來

Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships./
Author:	Cuvar, Kenneth M.
Description:	197 p.
Notes:	Source: Dissertation Abstracts International, Volume: 76-12(E), Section: A.
Contained By:	Dissertation Abstracts International76-12A(E).
Subject:	Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3721947
ISBN:	9781339037707

Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships.
Cuvar, Kenneth M.

Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships. - 197 p.

Source: Dissertation Abstracts International, Volume: 76-12(E), Section: A.

Thesis (D.M.I.T.)--University of Phoenix, 2015.

Large organizations continue to outsource information technology services as a method of cost-savings rather than knowledge acquisition. This prioritization leads to failed sourcing projects and increases in overhead expenses. The purpose of the study was to achieve a consensus in regard to an effective staffing balance and collaboration in information services outsourcing. The study canvassed an expert panel of 49 IT professionals in a 3-round Delphi study. This study provided understanding of the internal IT professionals' relationship with domestic contractors and offshore resources. Information was gathered from IT professionals with experience working with external partners. The study explored procedures to enhance outsourcing models. This was completed by answering the research questions: (R1) what do IT professionals perceive is an appropriate balance of internal staff, domestic contractors, and offshore resources in a global organization? In addition, (R2) when collaborating with external support, what communication and collaboration techniques should be integrated into a sourcing strategy? A qualitative Delphi method was followed, and participant's responses were analyzed to achieve research findings.

ISBN: 9781339037707Subjects--Topical Terms:

516664
Management.

Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships.
LDR:02856nmm a2200301 4500 001 2065536
005 20151205152015.5
008 170521s2015 ||||||||||||||||| ||eng d
020 $a 9781339037707
035 $a (MiAaPQ)AAI3721947
035 $a AAI3721947
040 $a MiAaPQ $c MiAaPQ
100 1 $a Cuvar, Kenneth M. $3 3180239
245 1 0 $a Balanced and collaborative outsourcing of IT services: A qualitative Delphi study of enterprise partnerships.
300 $a 197 p.
500 $a Source: Dissertation Abstracts International, Volume: 76-12(E), Section: A.
500 $a Adviser: Julio de Carvalho.
502 $a Thesis (D.M.I.T.)--University of Phoenix, 2015.
520 $a Large organizations continue to outsource information technology services as a method of cost-savings rather than knowledge acquisition. This prioritization leads to failed sourcing projects and increases in overhead expenses. The purpose of the study was to achieve a consensus in regard to an effective staffing balance and collaboration in information services outsourcing. The study canvassed an expert panel of 49 IT professionals in a 3-round Delphi study. This study provided understanding of the internal IT professionals' relationship with domestic contractors and offshore resources. Information was gathered from IT professionals with experience working with external partners. The study explored procedures to enhance outsourcing models. This was completed by answering the research questions: (R1) what do IT professionals perceive is an appropriate balance of internal staff, domestic contractors, and offshore resources in a global organization? In addition, (R2) when collaborating with external support, what communication and collaboration techniques should be integrated into a sourcing strategy? A qualitative Delphi method was followed, and participant's responses were analyzed to achieve research findings.
520 $a Recommendations were to maintain a 50% to 70% staff of internal employees, have the domestic contract labor equal to offshore labor, and maintain open, frequent communication with external partners. Over-outsourcing passes too much knowledge to the external partner, reduces internal knowledge, and creates a dependency on the external firm. These issues can be overcome by increasing collaboration across firms. Project managers should closely monitor the performance of external teams. IT organizations should acquire external resources based upon skills first, and costs second. Management should integrate firms to ensure the parent organization retains critical knowledge.
590 $a School code: 0850.
650 4 $a Management. $3 516664
650 4 $a Information science. $3 554358
650 4 $a Technical communication. $3 3172863
690 $a 0454
690 $a 0723
690 $a 0643
710 2 $a University of Phoenix. $3 1018420
773 0 $t Dissertation Abstracts International $g 76-12A(E).
790 $a 0850
791 $a D.M.I.T.
792 $a 2015
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3721947