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Designing for cross-cultural group chat.

Li, Na.

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Designing for cross-cultural group chat.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Designing for cross-cultural group chat./
Author:	Li, Na.
Description:	119 p.
Notes:	Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.
Contained By:	Dissertation Abstracts International76-07A(E).
Subject:	Technical communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3690136
ISBN:	9781321578065

Designing for cross-cultural group chat.
Li, Na.

Designing for cross-cultural group chat. - 119 p.

Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.

Thesis (Ph.D.)--The Pennsylvania State University, 2014.

Cross-cultural communication is taking place everywhere as the world is getting flat. Research conducted across many disciplines (e.g. education, psycholinguistics, sociology, HCI and CSCW) shows that language fluency plays an important role in communication. Non-native speakers have been suffering from communication problems caused by language fluency issues both in face-to-face (FTF) communication and distributed online communication (Gonzalez, 2003; Neeley, Hinds, & Cramton, 2009). Building upon past studies, I investigated the communication process and outcomes in online cross-cultural group chat, with a particular focus on issues related to language fluency. Based on findings from this work, I proposed and designed a lightweight tool supporting secondary conversation stream. I evaluated and confirmed with a comparison study that group satisfaction and perceived control of the conversation are enhanced for the participants who used the tool. I also discovered new patterns of annotation use and design implications for group chat tools to support cross-cultural communication.

ISBN: 9781321578065Subjects--Topical Terms:

3172863
Technical communication.

Designing for cross-cultural group chat.
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500 $a Source: Dissertation Abstracts International, Volume: 76-07(E), Section: A.
500 $a Adviser: Mary Beth Rosson.
502 $a Thesis (Ph.D.)--The Pennsylvania State University, 2014.
520 $a Cross-cultural communication is taking place everywhere as the world is getting flat. Research conducted across many disciplines (e.g. education, psycholinguistics, sociology, HCI and CSCW) shows that language fluency plays an important role in communication. Non-native speakers have been suffering from communication problems caused by language fluency issues both in face-to-face (FTF) communication and distributed online communication (Gonzalez, 2003; Neeley, Hinds, & Cramton, 2009). Building upon past studies, I investigated the communication process and outcomes in online cross-cultural group chat, with a particular focus on issues related to language fluency. Based on findings from this work, I proposed and designed a lightweight tool supporting secondary conversation stream. I evaluated and confirmed with a comparison study that group satisfaction and perceived control of the conversation are enhanced for the participants who used the tool. I also discovered new patterns of annotation use and design implications for group chat tools to support cross-cultural communication.
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