東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

Small and Medium Enterprise Implemen...

Mganga, Johnson.

Linked to FindBook

Google Book

Amazon

博客來

Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study./
Author:	Mganga, Johnson.
Description:	150 p.
Notes:	Source: Dissertation Abstracts International, Volume: 74-11(E), Section: A.
Contained By:	Dissertation Abstracts International74-11A(E).
Subject:	Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3571832
ISBN:	9781303287398

Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study.
Mganga, Johnson.

Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study. - 150 p.

Source: Dissertation Abstracts International, Volume: 74-11(E), Section: A.

Thesis (Ph.D.)--Northcentral University, 2013.

This item must not be sold to any third party vendors.

Small and medium enterprises (SMEs) constitute more than 96% of all registered businesses in Tanzania. Their contribution to the country's gross domestic product (GDP), however, has been significantly low due to unsatisfactory quality of service. The primary purpose of this qualitative phenomenological study was to examine the challenges that Tanzanian SME owners face in implementing and maintaining resilient total quality management (TQM). This study employed a phenomenological research method to explore what factors hinder SME leader adoption of resilient quality initiatives because business owners in Tanzania must meet both local and international quality standards and compete with both local and international businesses. A purposive sample of 25 SME owners from multiple business segments was selected from Kinondoni, Ilala, and Temeke districts in Dar es Salaam of Tanzania. The participant business owners had operated for at least three years, and had received at least three quality management citations from the Tanzania Bureau of Standards (TBS) within the last five years. Data analysis utilized a modified Stevick-Colaizzi-Keen method to ascertain 10 main themes that included: (a) lack of capital, (b) advanced technology, (c) bank loans, (d) high interest rates, (e) lack of knowledge, (f) low level of consumer purchasing power, (g) lack of dedicated employees, (h) failure of government, (i) bribe use, and (j) fake products. The results of the qualitative study may aid current or new entrepreneurs to standardize procedures for overcoming quality-related barriers, maximize revenue, and sustain competitive advantages. Recommendations for future research include the following: (a) focus on family-owned versus non family-owned; (b) focus on franchise versus independently owned ventures; (c) focus on metropolitan versus rural business locations; and (d) focus on industries that are highly regulated versus those that are less regulated. The study findings indicated that SME owners and the government must collaborate to facilitate a smooth transition of TQM implementation. Further research on the implications of cooperation between SMEs and the government on initiatives to implement and improve TQM may yield a better understanding of the role of teamwork both in the SMEs and in the government.

ISBN: 9781303287398Subjects--Topical Terms:

516664
Management.

Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study.
LDR:03404nmm a2200313 4500 001 2062683
005 20151027073801.5
008 170521s2013 ||||||||||||||||| ||eng d
020 $a 9781303287398
035 $a (MiAaPQ)AAI3571832
035 $a AAI3571832
040 $a MiAaPQ $c MiAaPQ
100 1 $a Mganga, Johnson. $3 3177091
245 1 0 $a Small and Medium Enterprise Implementation of Total Quality Management in Tanzania: A Phenomenological Study.
300 $a 150 p.
500 $a Source: Dissertation Abstracts International, Volume: 74-11(E), Section: A.
500 $a Adviser: Robin Throne.
502 $a Thesis (Ph.D.)--Northcentral University, 2013.
506 $a This item must not be sold to any third party vendors.
506 $a This item must not be added to any third party search indexes.
520 $a Small and medium enterprises (SMEs) constitute more than 96% of all registered businesses in Tanzania. Their contribution to the country's gross domestic product (GDP), however, has been significantly low due to unsatisfactory quality of service. The primary purpose of this qualitative phenomenological study was to examine the challenges that Tanzanian SME owners face in implementing and maintaining resilient total quality management (TQM). This study employed a phenomenological research method to explore what factors hinder SME leader adoption of resilient quality initiatives because business owners in Tanzania must meet both local and international quality standards and compete with both local and international businesses. A purposive sample of 25 SME owners from multiple business segments was selected from Kinondoni, Ilala, and Temeke districts in Dar es Salaam of Tanzania. The participant business owners had operated for at least three years, and had received at least three quality management citations from the Tanzania Bureau of Standards (TBS) within the last five years. Data analysis utilized a modified Stevick-Colaizzi-Keen method to ascertain 10 main themes that included: (a) lack of capital, (b) advanced technology, (c) bank loans, (d) high interest rates, (e) lack of knowledge, (f) low level of consumer purchasing power, (g) lack of dedicated employees, (h) failure of government, (i) bribe use, and (j) fake products. The results of the qualitative study may aid current or new entrepreneurs to standardize procedures for overcoming quality-related barriers, maximize revenue, and sustain competitive advantages. Recommendations for future research include the following: (a) focus on family-owned versus non family-owned; (b) focus on franchise versus independently owned ventures; (c) focus on metropolitan versus rural business locations; and (d) focus on industries that are highly regulated versus those that are less regulated. The study findings indicated that SME owners and the government must collaborate to facilitate a smooth transition of TQM implementation. Further research on the implications of cooperation between SMEs and the government on initiatives to implement and improve TQM may yield a better understanding of the role of teamwork both in the SMEs and in the government.
590 $a School code: 1443.
650 4 $a Management. $3 516664
650 4 $a Entrepreneurship. $3 526739
650 4 $a Sub Saharan Africa studies. $3 3172272
690 $a 0454
690 $a 0429
690 $a 0639
710 2 $a Northcentral University. $b Business and Technology Management. $3 2100236
773 0 $t Dissertation Abstracts International $g 74-11A(E).
790 $a 1443
791 $a Ph.D.
792 $a 2013
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3571832