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Simulations and information retentio...

Coutts, Chelsea.

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Simulations and information retention in eLearning at TELUS.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Simulations and information retention in eLearning at TELUS./
Author:	Coutts, Chelsea.
Description:	75 p.
Notes:	Source: Masters Abstracts International, Volume: 45-06, page: 2756.
Contained By:	Masters Abstracts International45-06.
Subject:	Curriculum development. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR27145
ISBN:	9780494271452

Simulations and information retention in eLearning at TELUS.
Coutts, Chelsea.

Simulations and information retention in eLearning at TELUS. - 75 p.

Source: Masters Abstracts International, Volume: 45-06, page: 2756.

Thesis (M.A.)--Royal Roads University (Canada), 2007.

This item must not be sold to any third party vendors.

This paper explores information retention when using simulations in eLearning for Consumer Customer Service Representatives at TELUS. A sample of 13 employees participated in this study. Seven of the participants took an eLearning course with a simulation and 6 took the course without a simulation. The rate of information retention was measured upon completion of the eLearning course. Learning styles and generational differences, i.e. Millennial, Generation X or Baby Boomer, was also taken into account when looking at retention. It was determined that the use of a simulation does help a learner in the retention of information however; the data reflects that simulations need to be designed to take into account how people learn and how generations interact with technology.

ISBN: 9780494271452Subjects--Topical Terms:

684418
Curriculum development.

Simulations and information retention in eLearning at TELUS.
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020 $a 9780494271452
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100 1 $a Coutts, Chelsea. $3 3174152
245 1 0 $a Simulations and information retention in eLearning at TELUS.
300 $a 75 p.
500 $a Source: Masters Abstracts International, Volume: 45-06, page: 2756.
502 $a Thesis (M.A.)--Royal Roads University (Canada), 2007.
506 $a This item must not be sold to any third party vendors.
506 $a This item must not be added to any third party search indexes.
520 $a This paper explores information retention when using simulations in eLearning for Consumer Customer Service Representatives at TELUS. A sample of 13 employees participated in this study. Seven of the participants took an eLearning course with a simulation and 6 took the course without a simulation. The rate of information retention was measured upon completion of the eLearning course. Learning styles and generational differences, i.e. Millennial, Generation X or Baby Boomer, was also taken into account when looking at retention. It was determined that the use of a simulation does help a learner in the retention of information however; the data reflects that simulations need to be designed to take into account how people learn and how generations interact with technology.
590 $a School code: 1313.
650 4 $a Curriculum development. $3 684418
650 4 $a Educational technology. $3 517670
650 4 $a Adult education. $3 543202
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690 $a 0710
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710 2 $a Royal Roads University (Canada). $3 1017912
773 0 $t Masters Abstracts International $g 45-06.
790 $a 1313
791 $a M.A.
792 $a 2007
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR27145