東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

The Impact of a Targeted Training Pr...

Einstein, Michael M.

Linked to FindBook

Google Book

Amazon

博客來

The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload./
Author:	Einstein, Michael M.
Description:	187 p.
Notes:	Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.
Contained By:	Dissertation Abstracts International75-08A(E).
Subject:	Information Technology. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3617088
ISBN:	9781303842054

The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload.
Einstein, Michael M.

The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload. - 187 p.

Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.

Thesis (D.B.A.)--Wilmington University (Delaware), 2014.

This item must not be sold to any third party vendors.

As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing skills could improve e-mail skills and media competencies and reduce the perception of e-mail overload in a sample of knowledge workers. The research consisted of the development and implementation of an e-mail training program based on an analysis of current e-mail research. A longitudinal study was conducted, utilizing a survey instrument to collect select demographic and e-mail utilization variables and to measure e-mail processing skills and self-perception of e-mail overload. The research found that the training delivered statistically significant improvements in the levels of e-mail knowledge, e-mail application, media usage, and triage processing, as well as a statistically significant reduction in the perception of e-mail overload. In addition, statistically significant correlations were found between e-mail overload and daily new messages, unread messages, number of folders, and management level, although a statistical correlation was not found between e-mail overload and inbox size, checking frequency, or age. Given the amount of time that knowledge workers spend processing e-mail and the dominance of e-mail as the primary communication method for corporations, there appears to be a compelling case for firms to focus additional resources on enhanced training in this important area.

ISBN: 9781303842054Subjects--Topical Terms:

1030799
Information Technology.

The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload.
LDR:02686nmm a2200301 4500 001 2056229
005 20150505071905.5
008 170521s2014 ||||||||||||||||| ||eng d
020 $a 9781303842054
035 $a (MiAaPQ)AAI3617088
035 $a AAI3617088
040 $a MiAaPQ $c MiAaPQ
100 1 $a Einstein, Michael M. $3 3169978
245 1 4 $a The Impact of a Targeted Training Program on E-Mail System Processing Capabilities and Self-Perception of E-Mail Overload.
300 $a 187 p.
500 $a Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.
500 $a Adviser: Ruth T. Norman.
502 $a Thesis (D.B.A.)--Wilmington University (Delaware), 2014.
506 $a This item must not be sold to any third party vendors.
520 $a As business e-mail volumes continue to grow and employees spend increasingly larger portions of their day processing e-mail, there is strong evidence of the negative impacts of e-mail processing, especially with respect to e-mail overload. This study sought to determine whether a training program focused on select e-mail features and processing skills could improve e-mail skills and media competencies and reduce the perception of e-mail overload in a sample of knowledge workers. The research consisted of the development and implementation of an e-mail training program based on an analysis of current e-mail research. A longitudinal study was conducted, utilizing a survey instrument to collect select demographic and e-mail utilization variables and to measure e-mail processing skills and self-perception of e-mail overload. The research found that the training delivered statistically significant improvements in the levels of e-mail knowledge, e-mail application, media usage, and triage processing, as well as a statistically significant reduction in the perception of e-mail overload. In addition, statistically significant correlations were found between e-mail overload and daily new messages, unread messages, number of folders, and management level, although a statistical correlation was not found between e-mail overload and inbox size, checking frequency, or age. Given the amount of time that knowledge workers spend processing e-mail and the dominance of e-mail as the primary communication method for corporations, there appears to be a compelling case for firms to focus additional resources on enhanced training in this important area.
590 $a School code: 1517.
650 4 $a Information Technology. $3 1030799
650 4 $a Speech Communication. $3 1017408
650 4 $a Business Administration, General. $3 1017457
690 $a 0489
690 $a 0459
690 $a 0310
710 2 $a Wilmington University (Delaware). $b Business. $3 2095432
773 0 $t Dissertation Abstracts International $g 75-08A(E).
790 $a 1517
791 $a D.B.A.
792 $a 2014
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3617088