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Crucial accountability : = tools for...

Patterson, Kerry, (1946-.)

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Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Crucial accountability :/ Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
Reminder of title:	tools for resolving violated expectations, broken commitments, and bad behavior /
Author:	Patterson, Kerry,
Published:	New York :McGraw-Hill, : 2013.,
Description:	xix, 275 p. :ill. ;23 cm.
Notes:	"First edition published as Crucial confrontations"--Title page.
[NT 15003449]:	Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
Subject:	Interpersonal confrontation. -
ISBN:	9780071829311

Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /
Patterson, Kerry,1946-.

Crucial accountability :tools for resolving violated expectations, broken commitments, and bad behavior /Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler. - Second Edition. - New York :McGraw-Hill,2013. - xix, 275 p. :ill. ;23 cm.

"First edition published as Crucial confrontations"--Title page.

Includes bibliographical references (pages 265-266) and index.

Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.

ISBN: 9780071829311US20.00

LCCN: 2013006224Subjects--Topical Terms:

755434
Interpersonal confrontation.

LC Class. No.: HM1121 / .C78 2013

Dewey Class. No.: 302

Crucial accountability : = tools for resolving violated expectations, broken commitments, and bad behavior /
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010 $a 2013006224
020 $a 9780071829311 $q (pbk.) : $c US20.00
020 $a 0071829318 $q (pbk.)
020 $a 9780071830607 $q (hbk.)
020 $a 007183060X $q (hbk.)
020 $z 9780071830591 $q (ebook)
040 $a DLC $b eng $c DLC $e rda $d DLC
050 0 0 $a HM1121 $b .C78 2013
082 0 0 $a 302 $2 23
100 1 $a Patterson, Kerry, $d 1946-. $3 1016743
245 1 0 $a Crucial accountability : $b tools for resolving violated expectations, broken commitments, and bad behavior / $c Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler.
250 $a Second Edition.
260 $a New York : $b McGraw-Hill, $c 2013.
300 $a xix, 275 p. : $b ill. ; $c 23 cm.
500 $a "First edition published as Crucial confrontations"--Title page.
504 $a Includes bibliographical references (pages 265-266) and index.
505 0 $a Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
650 0 $a Interpersonal confrontation. $3 755434
650 0 $a Interpersonal communication. $3 523686
650 0 $a Interpersonal relations. $3 518204
650 0 $a Communication in management. $3 554152
650 0 $a Communication in organizations. $3 542879