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Emotional labor : = putting the serv...

Guy, Mary E.

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Emotional labor : = putting the service in public service /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Emotional labor :/ Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
Reminder of title:	putting the service in public service /
Author:	Guy, Mary E.
other author:	Newman, Meredith A.,
Published:	London :Routledge ; : 2015,c2008.,
Description:	xvi, 238 p. :ill. ;24 cm.
Notes:	First published by M.E. Sharpe.
Subject:	Public service employment - Psychological aspects. - United States -
ISBN:	9780765621160

Emotional labor : = putting the service in public service /
Guy, Mary E.

Emotional labor :putting the service in public service /Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci. - London :Routledge ;2015,c2008. - xvi, 238 p. :ill. ;24 cm.

First published by M.E. Sharpe.

Includes bibliographical references (p. 219-230) and index.

Emotional labor and public service --

ISBN: 9780765621160GBP123.00Subjects--Topical Terms:

2120506
Public service employment
--Psychological aspects.--United States

LC Class. No.: HD5713.6.U54 / G89 2015

Dewey Class. No.: 331.12/042

Emotional labor : = putting the service in public service /
LDR:01302cam a2200193 a 4500 001 1976705
008 150416s2015 nyua b 001 0 eng
020 $a 9780765621160 $q (hbk.) : $c GBP123.00
020 $a 0765621169 $q (hbk.)
020 $a 9780765621177 $q (pbk.)
020 $a 0765621177 $q (pbk.)
040 $a DLC $c DLC $d YDXCP $d BAKER $d BTCTA $d C $d IXA $d DLC
050 # 4 $a HD5713.6.U54 $b G89 2015
082 0 0 $a 331.12/042 $2 22
100 1 $a Guy, Mary E. $q (Mary Ellen). $3 2120503
245 1 0 $a Emotional labor : $b putting the service in public service / $c Mary E. Guy, Meredith A. Newman, Sharon H. Mastracci.
260 # $a London : $b Routledge ; $a Armonk, N.Y. : $b M.E. Sharpe, $c 2015,c2008.
300 $a xvi, 238 p. : $b ill. ; $c 24 cm.
500 $a First published by M.E. Sharpe.
504 $a Includes bibliographical references (p. 219-230) and index.
505 0 # $t Emotional labor and public service -- $t The disconnect between public administration theory and practice -- $t Governance, demanding publics, and citizen satisfaction -- $t I'll know it when I see it : emotional labor, verbal judo, and artful affect -- $t Burnout versus making a difference : the costs and benefits of emotion work -- $t Do human resource practices recognize emotional labor? -- $t Pay inequity as the penalty for emotion work -- $t Emotion work present and future : trends in relational occupations -- $t Implications for theory, research, and practice.
650 # 0 $a Public service employment $z United States $x Psychological aspects. $3 2120506
650 # 0 $a Social workers $z United States $x Attitudes. $3 2120507
700 1 # $a Newman, Meredith A., $d 1949-. $3 2120504
700 1 # $a Mastracci, Sharon H., $d 1968-. $3 2120505