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The influence of the 7 Habits of Hig...

Greco, Lisa Barnes.

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The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013./
Author:	Greco, Lisa Barnes.
Description:	151 p.
Notes:	Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.
Contained By:	Dissertation Abstracts International75-08A(E).
Subject:	Sociology, Organizational. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3618665
ISBN:	9781303871276

The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013.
Greco, Lisa Barnes.

The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013. - 151 p.

Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.

Thesis (Ph.D.)--Andrews University, 2014.

Problem. Organizational mergers are difficult and often chaotic at best, fraught with unknowns that can derail the best of plans. In this study, two cultures, fire suppression and emergency medical services, were brought together in order to create a stronger fire department by consolidating resources and knowledge and to appease an ever-tightening municipal budget. How to save the best practices from each side and create a new culture was the conundrum the leadership team faced.

ISBN: 9781303871276Subjects--Topical Terms:

1018023
Sociology, Organizational.

The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013.
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020 $a 9781303871276
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100 1 $a Greco, Lisa Barnes. $3 2106513
245 1 4 $a The influence of the 7 Habits of Highly Effective People during a merger of a fire department and emergency medical services in a Midwestern state: A single case study from 2007 to 2013.
300 $a 151 p.
500 $a Source: Dissertation Abstracts International, Volume: 75-08(E), Section: A.
500 $a Adviser: Shirley Freed.
502 $a Thesis (Ph.D.)--Andrews University, 2014.
520 $a Problem. Organizational mergers are difficult and often chaotic at best, fraught with unknowns that can derail the best of plans. In this study, two cultures, fire suppression and emergency medical services, were brought together in order to create a stronger fire department by consolidating resources and knowledge and to appease an ever-tightening municipal budget. How to save the best practices from each side and create a new culture was the conundrum the leadership team faced.
520 $a The purpose of this study was to understand how Stephen Covey's The 7 Habits of Highly Effective People influenced the change dynamics experienced during the merger of fire suppression and emergency medical services (EMS) in one American Midwestern fire department from 2007-2013.
520 $a Method. This case study relied on interviews and the lived experiences of the members of two organizations, along with artifacts and the Standard Operating Guidelines that are the operational policy and procedure documents found in any fire department. The assessment rating by the Insurance Standards Office provided an overall independent, external validation source of their performance. Interviewees self-selected into the research process based on an open-invitation letter to all members of the department.
520 $a Of the 106 members receiving the interview invitation, 23 members of varying rank in the department responded; the past and present mayors of River City also accepted. Open-ended questions were asked allowing participants to freely respond based on their vantage points during the merger process. Together, their stories and lived experiences chronicle the 10-year merger process while providing a unique look into the emotional and cultural atmosphere leadership faced when creating their merger strategy, a dilemma which significantly delayed the change process and impacted job performance.
520 $a Interviewees were assigned an identity-protective pseudonym which provided a much needed sense of "safeness" in order to speak without fear of reprisal. Compilation of the information gleaned during the interviews began with transcribing the interviews, which were processed using the Dedoose qualitative software program. Documents and artifacts indigenous to the River City Fire Department were utilized to strengthen the foundation of the research.
520 $a Results. Analysis revealed information and behaviors which corresponded to the research question: How did The 7 Habits of Highly Effective People influence the organizational change process during the merger of fire suppression and emergency medical response in one Midwestern fire department during the years of 2007-2013? Four specific areas of growth and improvement were clearly identified: (a) the prevailing passive-aggressive divisive spirit was replaced with a sense of department renewal and unification, (b) attitudes, language, and behavior changed, improving communication, (c) the overall structure was solidified to provide better services and, (d) Standard Operating Guidelines were updated to reflect the newly established practices.
520 $a Conclusions This fire department experienced many of the pitfalls and successes organizational theorists predict in such situations. However, while those theorists provide a change framework to model, many of them do not consider the emotional elements that will surface when human beings are involved.
520 $a The emotions behind the passive-aggressive behavior in this study, which at times held this merger hostage, could have been assuaged had leadership anticipated problem areas of the merger and then sought the necessary support and training to work with the individuals involved. The result was a significant loss of time while everyone tried to figure out how to move forward together. Persistence and a pragmatic change process template found within the teachings of Covey's The 7 Habits of Highly Effective People eventually set this organization on a less troublesome path to success. Organizational language and leadership practices changed to mirror their new collaborative paradigm. Additionally, a leadership mentoring program was developed so that future leaders would be trained to carry the new baton of leadership forward.
590 $a School code: 0443.
650 4 $a Sociology, Organizational. $3 1018023
650 4 $a Sociology, Organization Theory. $3 1669248
650 4 $a Business Administration, General. $3 1017457
690 $a 0703
690 $a 0635
690 $a 0310
710 2 $a Andrews University. $b School of Education. $3 2099487
773 0 $t Dissertation Abstracts International $g 75-08A(E).
790 $a 0443
791 $a Ph.D.
792 $a 2014
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3618665