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An Examination of the Customer Servi...

Rezai, Fatemeh.

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An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro./
Author:	Rezai, Fatemeh.
Description:	556 p.
Notes:	Source: Masters Abstracts International, Volume: 52-04.
Contained By:	Masters Abstracts International52-04(E).
Subject:	Environmental Law. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR95646
ISBN:	9780494956465

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
Rezai, Fatemeh.

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro. - 556 p.

Source: Masters Abstracts International, Volume: 52-04.

Thesis (M.N.R.M.)--University of Manitoba (Canada), 2012.

Environmental compliance is defined as conformance with the requirements of environmental laws, regulations, industry and organizational codes of practice and standards. As a step towards a more in-depth study of environmental compliance, the present research was undertaken to examine the process of environmental compliance management in one of the Business Units at Manitoba Hydro.

ISBN: 9780494956465Subjects--Topical Terms:

676816
Environmental Law.

An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
LDR:02194nam a2200289 4500 001 1965448
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008 150210s2012 ||||||||||||||||| ||eng d
020 $a 9780494956465
035 $a (MiAaPQ)AAIMR95646
035 $a AAIMR95646
040 $a MiAaPQ $c MiAaPQ
100 1 $a Rezai, Fatemeh. $3 2102107
245 1 3 $a An Examination of the Customer Service and Distribution Business Unit's Environmental Compliance Management Process at Manitoba Hydro.
300 $a 556 p.
500 $a Source: Masters Abstracts International, Volume: 52-04.
500 $a Adviser: Thomas Henley.
502 $a Thesis (M.N.R.M.)--University of Manitoba (Canada), 2012.
520 $a Environmental compliance is defined as conformance with the requirements of environmental laws, regulations, industry and organizational codes of practice and standards. As a step towards a more in-depth study of environmental compliance, the present research was undertaken to examine the process of environmental compliance management in one of the Business Units at Manitoba Hydro.
520 $a Research methods for this research included semi-structured interviews, observation, and document review. The research broadly concludes that the environmental compliance management process in the Customer Service and Distribution Business Unit follows the compliance process PDCA system and has the structural, functional and continuous improvement elements of the compliance framework presented in this research. However, given Manitoba Hydro's commitment to meet or surpass the regulatory requirements and the Customer Service and Distribution Business Unit's mandate to comply with all government and regulatory mandated requirements, the compliance management process in the Customer Service and Distribution Business Unit may benefit from a systematic and uniform monitoring process for compliance and performance as well as a uniform document to demonstrate compliance.
590 $a School code: 0303.
650 4 $a Environmental Law. $3 676816
650 4 $a Business Administration, Management. $3 626628
690 $a 0439
690 $a 0454
710 2 $a University of Manitoba (Canada). $b Environment, Earth, and Resources. $3 2102108
773 0 $t Masters Abstracts International $g 52-04(E).
790 $a 0303
791 $a M.N.R.M.
792 $a 2012
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR95646