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Practical Approaches to Service Desi...

Di Palma, John.

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Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting./
Author:	Di Palma, John.
Description:	139 p.
Notes:	Source: Masters Abstracts International, Volume: 52-02.
Contained By:	Masters Abstracts International52-02(E).
Subject:	Design and Decorative Arts. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR94566
ISBN:	9780494945667

Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting.
Di Palma, John.

Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting. - 139 p.

Source: Masters Abstracts International, Volume: 52-02.

Thesis (M.Des.)--Carleton University (Canada), 2013.

Service designers seek to coordinate and express organizational capabilities as systems that naturally support customer experience. Service design reflects the increasing realization of the strategic value of designers within a range of business sectors, necessarily involving consideration of, and collaboration with, varied stakeholders. Partnership between service design consultancies and their client organizations is a form of interdisciplinary design collaboration, which can be addressed through specific design methods. This study explores the intentions, implications, and opportunities perceived by design consultants regarding the alignment of these methods and objectives. This is achieved through in-depth interviews with consultants from service-oriented design agencies, including Adaptive Path, Bridgeable, Designit, Doberman, Transformator Design , and Veryday, as well as content analysis of these consultancies' websites and a consultant-oriented survey.

ISBN: 9780494945667Subjects--Topical Terms:

1024640
Design and Decorative Arts.

Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting.
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020 $a 9780494945667
035 $a (MiAaPQ)AAIMR94566
035 $a AAIMR94566
040 $a MiAaPQ $c MiAaPQ
100 1 $a Di Palma, John. $3 2095931
245 1 0 $a Practical Approaches to Service Design Emergence: Participatory Design Methods and Client Engagement in Service Design Consulting.
300 $a 139 p.
500 $a Source: Masters Abstracts International, Volume: 52-02.
502 $a Thesis (M.Des.)--Carleton University (Canada), 2013.
520 $a Service designers seek to coordinate and express organizational capabilities as systems that naturally support customer experience. Service design reflects the increasing realization of the strategic value of designers within a range of business sectors, necessarily involving consideration of, and collaboration with, varied stakeholders. Partnership between service design consultancies and their client organizations is a form of interdisciplinary design collaboration, which can be addressed through specific design methods. This study explores the intentions, implications, and opportunities perceived by design consultants regarding the alignment of these methods and objectives. This is achieved through in-depth interviews with consultants from service-oriented design agencies, including Adaptive Path, Bridgeable, Designit, Doberman, Transformator Design , and Veryday, as well as content analysis of these consultancies' websites and a consultant-oriented survey.
520 $a The study finds that client engagement is regarded by service design consultancies as the primary objective of participatory design methods. These methods are believed to enable the integrated pursuit of client research, education, and empowerment, as well as the consultancies' own viability. Strategic objectives are pursued holistically, arising from the service design consulting engagement, and the participatory design methods utilized in its course.
520 $a Keywords: Service design, participatory design, design consulting.
590 $a School code: 0040.
650 4 $a Design and Decorative Arts. $3 1024640
690 $a 0389
710 2 $a Carleton University (Canada). $3 1018407
773 0 $t Masters Abstracts International $g 52-02(E).
790 $a 0040
791 $a M.Des.
792 $a 2013
793 $a English
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=MR94566