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A Qualitative Study of the Effects o...

Davis, Tara Lynn.

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A Qualitative Study of the Effects of Employee Retention on the Organization.

Record Type:	Language materials, printed : Monograph/item
Title/Author:	A Qualitative Study of the Effects of Employee Retention on the Organization./
Author:	Davis, Tara Lynn.
Description:	124 p.
Notes:	Source: Dissertation Abstracts International, Volume: 74-06(E), Section: A.
Contained By:	Dissertation Abstracts International74-06A(E).
Subject:	Business Administration, General. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3553042
ISBN:	9781267922410

A Qualitative Study of the Effects of Employee Retention on the Organization.
Davis, Tara Lynn.

A Qualitative Study of the Effects of Employee Retention on the Organization. - 124 p.

Source: Dissertation Abstracts International, Volume: 74-06(E), Section: A.

Thesis (D.B.A.)--Walden University, 2013.

The purpose of this phenomenological study was to explore the lived experiences and perceptions of 20 customer service agents regarding employee turnover. Building upon the Herzberg 2-factor theory, research was conducted to identify factors contributing to employee turnover. Data were collected through participant interviews and explored using the 7-step modified van Kaam method to code, group, and cluster the data into major themes. Ten themes emerged from the study suggesting retention strategies that might decrease employee turnover. Two significant themes were the importance of employee compensation and the strategies to increase employee morale. Employee compensation, in terms of salary, benefits, and incentives, was the most important factor for determining employee retention and job satisfaction. Fostering a supportive working environment in which employee morale is high is important to employee retention and motivation. Implications for a positive social change include the use of strategic retention strategies to improve organizational awareness and employee morale, which may lead to a decrease in employee turnover, a decrease in retention challenges, and an increase employee morale and organizational and economic development.

ISBN: 9781267922410Subjects--Topical Terms:

1017457
Business Administration, General.

A Qualitative Study of the Effects of Employee Retention on the Organization.
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020 $a 9781267922410
035 $a (UMI)AAI3553042
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040 $a UMI $c UMI
100 1 $a Davis, Tara Lynn. $3 2092449
245 1 2 $a A Qualitative Study of the Effects of Employee Retention on the Organization.
300 $a 124 p.
500 $a Source: Dissertation Abstracts International, Volume: 74-06(E), Section: A.
500 $a Adviser: Arthur Tyler.
502 $a Thesis (D.B.A.)--Walden University, 2013.
520 $a The purpose of this phenomenological study was to explore the lived experiences and perceptions of 20 customer service agents regarding employee turnover. Building upon the Herzberg 2-factor theory, research was conducted to identify factors contributing to employee turnover. Data were collected through participant interviews and explored using the 7-step modified van Kaam method to code, group, and cluster the data into major themes. Ten themes emerged from the study suggesting retention strategies that might decrease employee turnover. Two significant themes were the importance of employee compensation and the strategies to increase employee morale. Employee compensation, in terms of salary, benefits, and incentives, was the most important factor for determining employee retention and job satisfaction. Fostering a supportive working environment in which employee morale is high is important to employee retention and motivation. Implications for a positive social change include the use of strategic retention strategies to improve organizational awareness and employee morale, which may lead to a decrease in employee turnover, a decrease in retention challenges, and an increase employee morale and organizational and economic development.
590 $a School code: 0543.
650 4 $a Business Administration, General. $3 1017457
650 4 $a Information Technology. $3 1030799
650 4 $a Sociology, Organizational. $3 1018023
690 $a 0310
690 $a 0489
690 $a 0703
710 2 $a Walden University. $b Applied Management and Decision Sciences. $3 1017738
773 0 $t Dissertation Abstracts International $g 74-06A(E).
790 1 0 $a Tyler, Arthur, $e advisor
790 1 0 $a Salerno, Carolyn $e committee member
790 1 0 $a Ferreira, Gail $e committee member
790 $a 0543
791 $a D.B.A.
792 $a 2013
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3553042