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Tourist customer service satisfaction = an encounter approach /

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	Tourist customer service satisfaction/ Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini.
其他題名:	an encounter approach /
作者:	Noe, Francis P.,
其他作者:	Uysal, Muzaffer.
出版者:	New York :Routledge, : 2010.,
面頁冊數:	1 online resource (ix, 193 p.) :ill.
內容註:	1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
標題:	Tourism - Management. -
電子資源:	http://www.tandfebooks.com/isbn/9780203852361Click here to view
ISBN:	9780203852361 (ebook)

Tourist customer service satisfaction = an encounter approach /
Noe, Francis P.,1939-

Tourist customer service satisfactionan encounter approach /[electronic resource] :Francis P. Noe, Muzaffer Uysal and Vincent P. Magnini. - New York :Routledge,2010. - 1 online resource (ix, 193 p.) :ill.

Includes bibliographical references (p. [168]-185) and index.

1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?

Mode of access: World Wide Web.

ISBN: 9780203852361 (ebook)Subjects--Topical Terms:

543068
Tourism
--Management.Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: G155.A1 / N58 2010

Dewey Class. No.: 910.688 / N763

Tourist customer service satisfaction = an encounter approach /
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300 $a 1 online resource (ix, 193 p.) : $b ill.
504 $a Includes bibliographical references (p. [168]-185) and index.
505 0 $a 1. Defining encounter theory -- 2. Encountering interactive roles -- 3. Knowing the travel customer's role -- 4. Managing the travel situation -- 5. Positioning the travel provider -- 6. Appealing to the travel and provider roles -- 7. Nuances of interpersonal interactions -- 8. Going beyond satisfaction to loyalty -- 9. Where do we go from here?
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650 0 $a Hospitality industry $x Management. $3 578617
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700 1 $a Magnini, Vincent P. $3 1949884
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