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Citizen, customer, partner : = engag...

Thomas, John Clayton.

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Citizen, customer, partner : = engaging the public in public management /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Citizen, customer, partner :/ John Clayton Thomas.
Reminder of title:	engaging the public in public management /
Author:	Thomas, John Clayton.
Published:	Armonk, N.Y. :M.E. Sharpe, : c2012.,
Description:	xii, 242 p. :ill ;24 cm.
Subject:	Public administration - Citizen participation. -
ISBN:	9780765627209 (hbk.) :

Citizen, customer, partner : = engaging the public in public management /
Thomas, John Clayton.

Citizen, customer, partner :engaging the public in public management /John Clayton Thomas. - Armonk, N.Y. :M.E. Sharpe,c2012. - xii, 242 p. :ill ;24 cm.

Includes bibliographical references and index.

Citizen, customer, partner, and public management --

ISBN: 9780765627209 (hbk.) :US94.95

LCCN: 2011037873Subjects--Topical Terms:

770774
Public administration
--Citizen participation.

LC Class. No.: JF1525.P8 / T56 2012

Dewey Class. No.: 351

Citizen, customer, partner : = engaging the public in public management /
LDR:01284cam a22002294a 4500 001 1885738
003 OCoLC
005 20131204042204.0
008 131022s2012 nyu b 001 0 eng
010 $a 2011037873
020 $a 9780765627209 (hbk.) : $c US94.95
020 $a 0765627205 (hbk.)
020 $a 9780765627216
020 $a 0765627213
035 $a PA-BW-102-05
040 $a DLC $b eng
050 0 0 $a JF1525.P8 $b T56 2012
082 0 0 $a 351 $2 23
100 1 $a Thomas, John Clayton. $3 782357
245 1 0 $a Citizen, customer, partner : $b engaging the public in public management / $c John Clayton Thomas.
260 # $a Armonk, N.Y. : $b M.E. Sharpe, $c c2012.
300 $a xii, 242 p. : $b ill ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 # $t Citizen, customer, partner, and public management -- $t The changing place of the public in public management -- $t Providing customer service in public service -- $t Learning about the public's needs -- $t Coproducing public services and public value -- $t Managing for coproduction -- $t When is public involvement desirable? -- $t Engaging representative participation and reaching effective decisions -- $t Techniques for involving the public in decision making -- $t Implications for public managers, the public, and democracy -- $t Appendix : the design principles: guidelines for working with the public.
650 # 0 $a Public administration $x Citizen participation. $3 770774
650 # 0 $a Political planning $x Citizen participation. $3 740475
650 # 0 $a Public relations and politics. $3 734165