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行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = ...

范宜雯

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行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = = Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = / 范宜雯撰
Reminder of title:	Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business /
remainder title:	Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business
Author:	范宜雯
other author:	林達榮
Published:	[花蓮縣壽豐鄉] : [國立東華大學國際企業學系], : 民102年[2013],
Description:	7,77面 : 圖,表 ; 30公分
Notes:	本論文數位化公開閱覽日期為2016年7月17日
Online resource:	http://134.208.29.93/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=ssid=%22610033519%22.PDF全文

行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = = Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business /
范宜雯

行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business / Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business范宜雯撰 - 初版 - [花蓮縣壽豐鄉] : [國立東華大學國際企業學系], 民102年[2013] - 7,77面 : 圖,表 ; 30公分

本論文數位化公開閱覽日期為2016年7月17日

碩士論文-- 國立東華大學國際企業學系碩士在職專班

參考書目：面65-74

贈書Subjects--Index Terms:

客服人員

行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = = Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business /
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005 20140403180724.0
008 170421s2013 ch e 000 u chi d
035 $a NDHU1010202
035 $a 1884789
040 $a NDHU $b chi $e ccr
100 1 $a 范宜雯 $e 撰 $3 3071189
245 1 0 $a 行動電話客服之人際互動、工作認同、專業知能與作業績效之關聯性研究 = $b Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business / $c 范宜雯撰
246 1 1 $a Studies on the Customer Service Personnel’s Correlations during Interactive Relationship, Work Identity, Professional Intelligence and the Work Performances for Mobile Phone Business
250 $a 初版
260 $a [花蓮縣壽豐鄉] : $b [國立東華大學國際企業學系], $c 民102年[2013]
300 $a 7,77面 : $b 圖,表 ; $c 30公分
500 $a 本論文數位化公開閱覽日期為2016年7月17日
500 $a 畢業學年度: 101
500 $a 指導教授：林達榮
502 $a 碩士論文-- 國立東華大學國際企業學系碩士在職專班
504 $a 參考書目：面65-74
504 $a 含附錄
563 $a 贈書
653 0 $a 客服人員
653 0 $a 人際互動
653 0 $a 工作認同
653 0 $a 專業知能
653 0 $a 作業績效
653 0 $a customer service personnel
653 0 $a interactive relationship
653 0 $a work identity
653 0 $a professional intelligence
653 0 $a work performance
700 1 $a 林達榮 $e 指導 $3 2994911
700 1 $a Fan, Yi-Wen $3 3071190
700 1 $a Lin, Tyrone T. $3 2976209
856 4 $u http://134.208.29.93/cgi-bin/cdrfb3/gsweb.cgi?o=dstdcdr&i=ssid=%22610033519%22. $z PDF全文