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創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = ...

張以潔

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創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = = A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction : 以誠品生活為例 : an the Eslite Spectrum corporation /

紀錄類型:	書目-語言資料,印刷品 : Monograph/item
正題名/作者:	創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = / 張以潔撰
其他題名:	A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction : 以誠品生活為例 : an the Eslite Spectrum corporation /
其他題名:	A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction
作者:	張以潔
其他作者:	巫喜瑞
出版者:	[花蓮縣壽豐鄉] : [國立東華大學企業管理學系], : 2013[民102],
面頁冊數:	viii,98面 : 圖,表 ; 30公分
附註:	指導教授:巫喜瑞

創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = = A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction : 以誠品生活為例 : an the Eslite Spectrum corporation /
張以潔

創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction : 以誠品生活為例 : an the Eslite Spectrum corporation / A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfactionan the Eslite Spectrum corporation張以潔撰 - 初版 - [花蓮縣壽豐鄉] : [國立東華大學企業管理學系], 2013[民102] - viii,98面 : 圖,表 ; 30公分

指導教授:巫喜瑞

碩士論文-- 國立東華大學企業管理學系

參考書目:面87-94Subjects--Index Terms:

服務創新

創新服務特性和創新準備度對服務創新與顧客滿意度間關係調節影響之研究 = = A study on the moderating effect of innovation service characteristics and innovation readiness on the relationship between service innovation and customer satisfaction : 以誠品生活為例 : an the Eslite Spectrum corporation /
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