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Customer relationship management in ...

Rajola, Federico.

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Customer relationship management in the financial industry : = organizational processes and technology innovation /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	Customer relationship management in the financial industry :/ Federico Rajola.
Reminder of title:	organizational processes and technology innovation /
Author:	Rajola, Federico.
Published:	Berlin :Springer, : c2013.,
Description:	xii, 181 p. :ill. ;25 cm.
Subject:	Customer relations - Management. -
ISBN:	9783642355530 (hbk.) :
ISSN:	21928096 (hbk.)

Customer relationship management in the financial industry : = organizational processes and technology innovation /
Rajola, Federico.

Customer relationship management in the financial industry :organizational processes and technology innovation /Federico Rajola. - 2nd ed. - Berlin :Springer,c2013. - xii, 181 p. :ill. ;25 cm. - Management for professionals,2192-8096.

Includes bibliographical references.

ISBN: 9783642355530 (hbk.) :EUR62.99

ISSN: 21928096 (hbk.)Subjects--Topical Terms:

582814
Customer relations
--Management.

LC Class. No.: HF5415.5 / .R34 2013

Customer relationship management in the financial industry : = organizational processes and technology innovation /
LDR:00781nam 2200229 a 4500 001 1868150
005 20130801163721.0
008 130624s2013 gw a b 000 0 eng d
020 $a 9783642355530 (hbk.) : $c EUR62.99
020 $a 3642355536 (hbk.)
020 $a 9783642355547 (ebk.)
020 $a 3642355544 (ebk.)
022 $a 21928096 (hbk.)
022 $a 2192810X (ebk.)
035 $a BM-BW-102-02
040 $a NDHU $b eng
050 # 4 $a HF5415.5 $b .R34 2013
100 1 $a Rajola, Federico. $3 743298
245 1 0 $a Customer relationship management in the financial industry : $b organizational processes and technology innovation / $c Federico Rajola.
250 $a 2nd ed.
260 # $a Berlin : $b Springer, $c c2013.
300 $a xii, 181 p. : $b ill. ; $c 25 cm.
490 1 0 $a Management for professionals, $x 2192-8096
504 $a Includes bibliographical references.
650 # 0 $a Customer relations $x Management. $3 582814
650 # 0 $a Financial institutions $x Management. $3 690023