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Customer expectations regarding cust...

Eaton, Mary Clare Zavoral.

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Customer expectations regarding customized training.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Customer expectations regarding customized training./
Author:	Eaton, Mary Clare Zavoral.
Description:	139 p.
Notes:	Source: Dissertation Abstracts International, Volume: 64-06, Section: A, page: 1948.
Contained By:	Dissertation Abstracts International64-06A.
Subject:	Education, Community College. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3095442

Customer expectations regarding customized training.
Eaton, Mary Clare Zavoral.

Customer expectations regarding customized training. - 139 p.

Source: Dissertation Abstracts International, Volume: 64-06, Section: A, page: 1948.

Thesis (Ed.D.)--University of Minnesota, 2003.

This study investigated factors influencing customer expectations when contracting educational services from a customized training provider. The population, totaling 132, was made up of organizations that purchased customized training products and services from a two year college during the period July 1, 2001 to June 30, 2002. Each organization was mailed a survey and a follow up telephone call was made two week later to increase the response rate.Subjects--Topical Terms:

1018008
Education, Community College.

Customer expectations regarding customized training.
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100 1 $a Eaton, Mary Clare Zavoral. $3 1945006
245 1 0 $a Customer expectations regarding customized training.
300 $a 139 p.
500 $a Source: Dissertation Abstracts International, Volume: 64-06, Section: A, page: 1948.
500 $a Advisers: Richard A. Krueger; Thomas D. Peacock.
502 $a Thesis (Ed.D.)--University of Minnesota, 2003.
520 $a This study investigated factors influencing customer expectations when contracting educational services from a customized training provider. The population, totaling 132, was made up of organizations that purchased customized training products and services from a two year college during the period July 1, 2001 to June 30, 2002. Each organization was mailed a survey and a follow up telephone call was made two week later to increase the response rate.
520 $a The study identified major factors influencing customer expectations that relate to quality of product, quality of service and value. These customers provided the unique perspective as defined by a customer body not widely documented. Conducting this study gives two year colleges information about “what is important to customers” that informs and validates planning, processes and resource allocation.
520 $a Descriptive statistics, t-tests, analysis of variance and Cronbach's Alpha test of reliability were used to analyze the data. Independent variables were union and non-union affiliation; gender; market; organization size; organization structure; and, sector. The dependent variable was importance in customer expectations.
590 $a School code: 0130.
650 4 $a Education, Community College. $3 1018008
650 4 $a Business Administration, Management. $3 626628
650 4 $a Education, Vocational. $3 1017499
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710 2 0 $a University of Minnesota. $3 676231
773 0 $t Dissertation Abstracts International $g 64-06A.
790 1 0 $a Krueger, Richard A., $e advisor
790 1 0 $a Peacock, Thomas D., $e advisor
790 $a 0130
791 $a Ed.D.
792 $a 2003
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3095442