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The emotional management of facework...

Irizarry, Cynthia A.

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The emotional management of facework: A study of professional women in law, medicine and academe.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The emotional management of facework: A study of professional women in law, medicine and academe./
Author:	Irizarry, Cynthia A.
Description:	176 p.
Notes:	Source: Dissertation Abstracts International, Volume: 59-11, Section: A, page: 4011.
Contained By:	Dissertation Abstracts International59-11A.
Subject:	Speech Communication. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9912686
ISBN:	0599110325

The emotional management of facework: A study of professional women in law, medicine and academe.
Irizarry, Cynthia A.

The emotional management of facework: A study of professional women in law, medicine and academe. - 176 p.

Source: Dissertation Abstracts International, Volume: 59-11, Section: A, page: 4011.

Thesis (Ph.D.)--The University of Nebraska - Lincoln, 1998.

Facework is an essential dimension of our daily interactions. Unfortunately, there is a theoretical gap in our knowledge of how face is challenged in organizational contexts and the communicative processes involved in re-establishing face, also referred to as corrective facework (Goffman, 1967).

ISBN: 0599110325Subjects--Topical Terms:

1017408
Speech Communication.

The emotional management of facework: A study of professional women in law, medicine and academe.
LDR:03439nmm 2200373 4500 001 1856728
005 20040727134416.5
008 130614s1998 eng d
020 $a 0599110325
035 $a (UnM)AAI9912686
035 $a AAI9912686
040 $a UnM $c UnM
100 1 $a Irizarry, Cynthia A. $3 1944490
245 1 0 $a The emotional management of facework: A study of professional women in law, medicine and academe.
300 $a 176 p.
500 $a Source: Dissertation Abstracts International, Volume: 59-11, Section: A, page: 4011.
500 $a Supervisor: Kathleen J. Krone.
502 $a Thesis (Ph.D.)--The University of Nebraska - Lincoln, 1998.
520 $a Facework is an essential dimension of our daily interactions. Unfortunately, there is a theoretical gap in our knowledge of how face is challenged in organizational contexts and the communicative processes involved in re-establishing face, also referred to as corrective facework (Goffman, 1967).
520 $a Politeness research has explored the communicative dimensions of facework. Politeness theories articulate the linguistic strategies used by speakers to prevent threats to another's face. However, they do not explicate the facework that is performed by targets of face threatening messages. Because work performance in organizations entails evaluation, threats to face may be frequent.
520 $a Account related research has also investigated the role of facework. Embarrassment studies suggest that face threatening situations provoke emotions (Goffman, 1959; 1967; Ting Toomey, 1994). Yet, the range of emotions that are experienced during face threatening encounters remains understudied. Ting-Toomey (1994) coined the term “facework emotion management processes” to conceptualize the interface of face, communicative action and emotionality.
520 $a Finally, the gendered dimension of corrective facework and emotion management in organizations offers insight into workplace diversity. This study demonstrates that professional women experience face threats that include reproaches of task knowledge, skill performance, conduct and authority. More than half of the face threats were perceived as gender-related.
520 $a Professional women reported feelings of hostility and self-conscious emotions (shame and embarrassment) during face threatening interactions. Emotions were managed in a majority of face threatening interactions.
520 $a Respondent's frequent use of defensive accounts (refusals and justifications) suggest that face threats were highly aggravating. Respondents remained silent when the face threat was severe or when the offender was of higher status. Half of the respondents described their emotionally managed facework choices as inconsistent with their perceptions of self-identity.
520 $a Finally, respondents reported relationship consequences due to face threatening interactions. Respondents reported attitudinal changes toward the offender such as dislike, mistrust and diminished loyalty. Behavioral changes toward the offender such as avoidance and threats were also noted.
590 $a School code: 0138.
650 4 $a Speech Communication. $3 1017408
650 4 $a Women's Studies. $3 1017481
650 4 $a Psychology, Industrial. $3 520063
650 4 $a Sociology, Industrial and Labor Relations. $3 1017858
690 $a 0459
690 $a 0453
690 $a 0624
690 $a 0629
710 2 0 $a The University of Nebraska - Lincoln. $3 1024939
773 0 $t Dissertation Abstracts International $g 59-11A.
790 1 0 $a Krone, Kathleen J., $e advisor
790 $a 0138
791 $a Ph.D.
792 $a 1998
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=9912686