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Story as an approach for facilitatin...

Arnette, Betsy Ann.

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Story as an approach for facilitating a knowledge management innovation.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Story as an approach for facilitating a knowledge management innovation./
Author:	Arnette, Betsy Ann.
Description:	150 p.
Notes:	Source: Dissertation Abstracts International, Volume: 64-02, Section: A, page: 0338.
Contained By:	Dissertation Abstracts International64-02A.
Subject:	Speech Communication. -

Story as an approach for facilitating a knowledge management innovation.
Arnette, Betsy Ann.

Story as an approach for facilitating a knowledge management innovation. - 150 p.

Source: Dissertation Abstracts International, Volume: 64-02, Section: A, page: 0338.

Thesis (Ph.D.)--Virginia Polytechnic Institute and State University, 2003.

The ontology of organizational story begs us to discover when stories work best and why. Is there a best practice for creating and telling stories? This study examined one organization's use of storytelling as a means of facilitating an innovation and what happened from the perspective of the storyteller. The study revealed the role of storytelling during the organizational initiative. This qualitative study analyzed eleven written and oral stories using grounded theory. Also using grounded theory, six tellers' interviews were analyzed to gain the tellers' perspective of the role of story. Storyteller selection was based on those who had consistently told the stories throughout the initiative and were interested in the effort being successful. The study revealed an implicit message that was intended to be understood in gaining full acceptance of the initiative. Based on the results of this study, the story promoting innovation contained four consistent characteristics: event, dilemma, consequence(s) and outcome. The true event used in the story was relevant and known by most personnel. The dilemma contained the implicit tension created when choosing to go against the organizational practice and norm. The consequence(s) in the story always conveyed success. The outcome represented the personal benefits obtained. To improve on the story used to promote the new knowledge management innovation, the organization might further examine its explicit and implicit norms and address the emergent concerns and vulnerabilities of the characters in the story.Subjects--Topical Terms:

1017408
Speech Communication.

Story as an approach for facilitating a knowledge management innovation.
LDR:02368nmm 2200253 4500 001 1856661
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008 130614s2003 eng d
035 $a (UnM)AAI3081869
035 $a AAI3081869
040 $a UnM $c UnM
100 1 $a Arnette, Betsy Ann. $3 1944427
245 1 0 $a Story as an approach for facilitating a knowledge management innovation.
300 $a 150 p.
500 $a Source: Dissertation Abstracts International, Volume: 64-02, Section: A, page: 0338.
500 $a Chair: Albert Wiswell.
502 $a Thesis (Ph.D.)--Virginia Polytechnic Institute and State University, 2003.
520 $a The ontology of organizational story begs us to discover when stories work best and why. Is there a best practice for creating and telling stories? This study examined one organization's use of storytelling as a means of facilitating an innovation and what happened from the perspective of the storyteller. The study revealed the role of storytelling during the organizational initiative. This qualitative study analyzed eleven written and oral stories using grounded theory. Also using grounded theory, six tellers' interviews were analyzed to gain the tellers' perspective of the role of story. Storyteller selection was based on those who had consistently told the stories throughout the initiative and were interested in the effort being successful. The study revealed an implicit message that was intended to be understood in gaining full acceptance of the initiative. Based on the results of this study, the story promoting innovation contained four consistent characteristics: event, dilemma, consequence(s) and outcome. The true event used in the story was relevant and known by most personnel. The dilemma contained the implicit tension created when choosing to go against the organizational practice and norm. The consequence(s) in the story always conveyed success. The outcome represented the personal benefits obtained. To improve on the story used to promote the new knowledge management innovation, the organization might further examine its explicit and implicit norms and address the emergent concerns and vulnerabilities of the characters in the story.
590 $a School code: 0247.
650 4 $a Speech Communication. $3 1017408
650 4 $a Education, Industrial. $3 1017516
690 $a 0459
690 $a 0521
710 2 0 $a Virginia Polytechnic Institute and State University. $3 1017496
773 0 $t Dissertation Abstracts International $g 64-02A.
790 1 0 $a Wiswell, Albert, $e advisor
790 $a 0247
791 $a Ph.D.
792 $a 2003