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Factors influencing staff satisfacti...

Quinn, Debra L.

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Factors influencing staff satisfaction in a long-term care facility.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Factors influencing staff satisfaction in a long-term care facility./
Author:	Quinn, Debra L.
Description:	211 p.
Notes:	Source: Dissertation Abstracts International, Volume: 63-06, Section: B, page: 3054.
Contained By:	Dissertation Abstracts International63-06B.
Subject:	Psychology, Industrial. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3056530
ISBN:	0493718427

Factors influencing staff satisfaction in a long-term care facility.
Quinn, Debra L.

Factors influencing staff satisfaction in a long-term care facility. - 211 p.

Source: Dissertation Abstracts International, Volume: 63-06, Section: B, page: 3054.

Thesis (Ph.D.)--Capella University, 2002.

The recruitment and retention of employees within long-term care is expected to be a major health and social challenge through at least the year 2025 (Vogel & Palmer, 1985). Contributing factors underlying this concern include the current trend toward increased numbers of older adults (Pillemer, 1996), lack of available workers to care for them, as well as high turnover of existing personnel (Institute of Medicine. 1986). Furthermore, research shows that those who do not turnover but who remain dissatisfied with their jobs are also more likely to miss days of work (Chappell & Novak, 1994). In order to address this staffing dilemma, there is a need to first identify variables within the long-term care work environment that influence employee job satisfaction. This study investigated both positive and negative variables influencing job satisfaction for staff in a long-term care facility. There were a total of 38 participants representing three departments within the facility having the highest turnover, including: (17) CNAs, (11) food service employees, and (10) housekeeping/laundry employees. A series of three interviews were administered individually to each participant over the course of three months. Responses that were common for the three timeframes were determined. Changes in responses and conditions over the timeframes were also monitored. Analysis of the data was based on principles from consensual qualitative research (CQR) methodology (Hill et al., 1997). A synthesis of the participant responses yielded five predominant themes that held true for each of the three departments. Major findings showed that: (a) existing interpersonal relationships, and (b) the opportunity to help residents were factors that had a positive impact on job satisfaction. In addition, the: (c) quantity of recognition/incentives, (d) absenteeism, and (e) pay were elements that contributed negatively to job satisfaction. A personality assessment was also administered to participants, yielding a profile of the individual and combined departments. Implications for interventions, and for future research were discussed.

ISBN: 0493718427Subjects--Topical Terms:

520063
Psychology, Industrial.

Factors influencing staff satisfaction in a long-term care facility.
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500 $a Source: Dissertation Abstracts International, Volume: 63-06, Section: B, page: 3054.
500 $a Adviser: Jeffrey Reddout.
502 $a Thesis (Ph.D.)--Capella University, 2002.
520 $a The recruitment and retention of employees within long-term care is expected to be a major health and social challenge through at least the year 2025 (Vogel & Palmer, 1985). Contributing factors underlying this concern include the current trend toward increased numbers of older adults (Pillemer, 1996), lack of available workers to care for them, as well as high turnover of existing personnel (Institute of Medicine. 1986). Furthermore, research shows that those who do not turnover but who remain dissatisfied with their jobs are also more likely to miss days of work (Chappell & Novak, 1994). In order to address this staffing dilemma, there is a need to first identify variables within the long-term care work environment that influence employee job satisfaction. This study investigated both positive and negative variables influencing job satisfaction for staff in a long-term care facility. There were a total of 38 participants representing three departments within the facility having the highest turnover, including: (17) CNAs, (11) food service employees, and (10) housekeeping/laundry employees. A series of three interviews were administered individually to each participant over the course of three months. Responses that were common for the three timeframes were determined. Changes in responses and conditions over the timeframes were also monitored. Analysis of the data was based on principles from consensual qualitative research (CQR) methodology (Hill et al., 1997). A synthesis of the participant responses yielded five predominant themes that held true for each of the three departments. Major findings showed that: (a) existing interpersonal relationships, and (b) the opportunity to help residents were factors that had a positive impact on job satisfaction. In addition, the: (c) quantity of recognition/incentives, (d) absenteeism, and (e) pay were elements that contributed negatively to job satisfaction. A personality assessment was also administered to participants, yielding a profile of the individual and combined departments. Implications for interventions, and for future research were discussed.
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