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Designer-client relationships: Rele...

Smith, Malory Leanne.

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Designer-client relationships: Relevance of service quality during the designer selection process.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Designer-client relationships: Relevance of service quality during the designer selection process./
Author:	Smith, Malory Leanne.
Description:	61 p.
Notes:	Source: Masters Abstracts International, Volume: 43-01, page: 0006.
Contained By:	Masters Abstracts International43-01.
Subject:	Design and Decorative Arts. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1421160
ISBN:	0496259051

Designer-client relationships: Relevance of service quality during the designer selection process.
Smith, Malory Leanne.

Designer-client relationships: Relevance of service quality during the designer selection process. - 61 p.

Source: Masters Abstracts International, Volume: 43-01, page: 0006.

Thesis (M.S.)--University of Missouri - Columbia, 2004.

This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality.

ISBN: 0496259051Subjects--Topical Terms:

1024640
Design and Decorative Arts.

Designer-client relationships: Relevance of service quality during the designer selection process.
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100 1 $a Smith, Malory Leanne. $3 1930946
245 1 0 $a Designer-client relationships: Relevance of service quality during the designer selection process.
300 $a 61 p.
500 $a Source: Masters Abstracts International, Volume: 43-01, page: 0006.
500 $a Supervisor: Ruth Brent Tofle.
502 $a Thesis (M.S.)--University of Missouri - Columbia, 2004.
520 $a This study examines the impact of service quality in the process of selecting design firms. This is accomplished by collecting and analyzing case study data using SERVQUAL, an accepted services quality contextual model utilized extensively in other fields. The results of this study demonstrate that two of the five SERVQUAL attributes, assurance and empathy, are particularly relevant in decisions regarding the acquisition of outside design consultants. The findings of this study provide insight into how design professionals and their clients define and measure design services quality.
590 $a School code: 0133.
650 4 $a Design and Decorative Arts. $3 1024640
650 4 $a Business Administration, Marketing. $3 1017573
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690 $a 0338
710 2 0 $a University of Missouri - Columbia. $3 1017522
773 0 $t Masters Abstracts International $g 43-01.
790 1 0 $a Tofle, Ruth Brent, $e advisor
790 $a 0133
791 $a M.S.
792 $a 2004
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1421160