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Quality dimensions of hospital care ...

Zhou, Hong.

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Quality dimensions of hospital care and patient satisfaction.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Quality dimensions of hospital care and patient satisfaction./
Author:	Zhou, Hong.
Description:	71 p.
Notes:	Source: Masters Abstracts International, Volume: 42-03, page: 0911.
Contained By:	Masters Abstracts International42-03.
Subject:	Health Sciences, Health Care Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1416965
ISBN:	0496217499

Quality dimensions of hospital care and patient satisfaction.
Zhou, Hong.

Quality dimensions of hospital care and patient satisfaction. - 71 p.

Source: Masters Abstracts International, Volume: 42-03, page: 0911.

Thesis (M.S.)--California State University, Dominguez Hills, 2003.

The current quality measurements of hospital care focus mainly on technical aspects of care, which usually can not tell us the patients' perception of experience as a consumer for hospital care quality. This study identifies the patient requirements of hospital care, sorts them into one of the three categories of Kano's Customer Requirements to analyze their impacts on patient satisfaction, and investigates the relative importance of each of these patient-perceived qualities of hospital care in patients' minds, through the Patient Requirement Survey, the Kano Survey and the Self-Stated Importance Survey.

ISBN: 0496217499Subjects--Topical Terms:

1017922
Health Sciences, Health Care Management.

Quality dimensions of hospital care and patient satisfaction.
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020 $a 0496217499
035 $a (UnM)AAI1416965
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040 $a UnM $c UnM
100 1 $a Zhou, Hong. $3 1900681
245 1 0 $a Quality dimensions of hospital care and patient satisfaction.
300 $a 71 p.
500 $a Source: Masters Abstracts International, Volume: 42-03, page: 0911.
500 $a Directors: E. Eugene Watson; William H. Trappen; Sharon McFerran.
502 $a Thesis (M.S.)--California State University, Dominguez Hills, 2003.
520 $a The current quality measurements of hospital care focus mainly on technical aspects of care, which usually can not tell us the patients' perception of experience as a consumer for hospital care quality. This study identifies the patient requirements of hospital care, sorts them into one of the three categories of Kano's Customer Requirements to analyze their impacts on patient satisfaction, and investigates the relative importance of each of these patient-perceived qualities of hospital care in patients' minds, through the Patient Requirement Survey, the Kano Survey and the Self-Stated Importance Survey.
520 $a The results show that patients' concern is not only the outcomes of care, but also the ways in which the care is delivered. Based on the results of these surveys, a set of quality dimensions of hospital care is developed to guide our efforts toward improving our care and achieving patient satisfaction.
590 $a School code: 0582.
650 4 $a Health Sciences, Health Care Management. $3 1017922
650 4 $a Health Sciences, Public Health. $3 1017659
690 $a 0769
690 $a 0573
710 2 0 $a California State University, Dominguez Hills. $3 1017917
773 0 $t Masters Abstracts International $g 42-03.
790 1 0 $a Watson, E. Eugene, $e advisor
790 1 0 $a Trappen, William H., $e advisor
790 1 0 $a McFerran, Sharon, $e advisor
790 $a 0582
791 $a M.S.
792 $a 2003
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1416965