東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

An assessment of Utah tourism indust...

Parajuli, Keshab.

Linked to FindBook

Google Book

Amazon

博客來

An assessment of Utah tourism industry's perceptions of hospitality and customer service training.

Record Type:	Electronic resources : Monograph/item
Title/Author:	An assessment of Utah tourism industry's perceptions of hospitality and customer service training./
Author:	Parajuli, Keshab.
Description:	172 p.
Notes:	Source: Masters Abstracts International, Volume: 45-04, page: 1807.
Contained By:	Masters Abstracts International45-04.
Subject:	Education, Industrial. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1441161

An assessment of Utah tourism industry's perceptions of hospitality and customer service training.
Parajuli, Keshab.

An assessment of Utah tourism industry's perceptions of hospitality and customer service training. - 172 p.

Source: Masters Abstracts International, Volume: 45-04, page: 1807.

Thesis (M.S.)--Utah State University, 2006.

A Web survey of a random sample of tourism industry organizations across Utah assessed the industry's perceptions and attitudes toward hospitality and customer service training. Respondents believed that better hospitality and customer service extended to the visitors positively influence tourism businesses and strongly insisted providing hospitality and customer service training for employees as necessary in this regard. Respondents also exhibited an interest in being directly involved in a hospitality and customer service training program in the state. Many of the respondents perceived "online" and "on demand" hospitality and customer service training as being useful and exhibited an interest to use such training. The majority of respondents had at least some degree of willingness to pay for hospitality and customer service training for their employees. Some negative motivations towards training also existed, especially because existing training programs often did not capture the real needs of all of the industry stakeholders.Subjects--Topical Terms:

1017516
Education, Industrial.

An assessment of Utah tourism industry's perceptions of hospitality and customer service training.
LDR:01897nmm 2200265 4500 001 1835049
005 20071129070403.5
008 130610s2006 eng d
035 $a (UMI)AAI1441161
035 $a AAI1441161
040 $a UMI $c UMI
100 1 $a Parajuli, Keshab. $3 1923682
245 1 3 $a An assessment of Utah tourism industry's perceptions of hospitality and customer service training.
300 $a 172 p.
500 $a Source: Masters Abstracts International, Volume: 45-04, page: 1807.
500 $a Adviser: Steven W. Burr.
502 $a Thesis (M.S.)--Utah State University, 2006.
520 $a A Web survey of a random sample of tourism industry organizations across Utah assessed the industry's perceptions and attitudes toward hospitality and customer service training. Respondents believed that better hospitality and customer service extended to the visitors positively influence tourism businesses and strongly insisted providing hospitality and customer service training for employees as necessary in this regard. Respondents also exhibited an interest in being directly involved in a hospitality and customer service training program in the state. Many of the respondents perceived "online" and "on demand" hospitality and customer service training as being useful and exhibited an interest to use such training. The majority of respondents had at least some degree of willingness to pay for hospitality and customer service training for their employees. Some negative motivations towards training also existed, especially because existing training programs often did not capture the real needs of all of the industry stakeholders.
590 $a School code: 0241.
650 4 $a Education, Industrial. $3 1017516
650 4 $a Recreation. $3 535376
690 $a 0521
690 $a 0814
710 2 0 $a Utah State University. $3 960049
773 0 $t Masters Abstracts International $g 45-04.
790 1 0 $a Burr, Steven W., $e advisor
790 $a 0241
791 $a M.S.
792 $a 2006
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=1441161