東華大學圖書館 |

Language: English

Help

回圖書館首頁

手機版館藏查詢

Back

Switch To: Labeled | MARC Mode | ISBD

The relationship between organizatio...

Loughran, James W.

Linked to FindBook

Google Book

Amazon

博客來

The relationship between organization culture type and quality service in the retail store: A tale of two surveys.

Record Type:	Electronic resources : Monograph/item
Title/Author:	The relationship between organization culture type and quality service in the retail store: A tale of two surveys./
Author:	Loughran, James W.
Description:	91 p.
Notes:	Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3892.
Contained By:	Dissertation Abstracts International67-10A.
Subject:	Business Administration, Marketing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3239341
ISBN:	9780542940125

The relationship between organization culture type and quality service in the retail store: A tale of two surveys.
Loughran, James W.

The relationship between organization culture type and quality service in the retail store: A tale of two surveys. - 91 p.

Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3892.

Thesis (Ph.D.)--Capella University, 2007.

Customer service is becoming a key competitive advantage. Organizational culture is the underpinning of the customs and routines shared by organizational members. The point of this quantitative research was to assist organizational leaders and scholars with tools that will help develop an organization culture that embraces outstanding customer service. This research study examined the relationship between organizational culture type and service-oriented behavior in the retail store industry. The organizational culture type was examined by considering a retail store that is nationally known for its service with one that is trying to improve its service performance. The research indicated that organizational culture type by itself might not be a clear predictor of service-oriented practices. However, the research does indicate that the degree and combinations of organizational culture types appears to be a predictor of service-oriented practices in the retail store industry.

ISBN: 9780542940125Subjects--Topical Terms:

1017573
Business Administration, Marketing.

The relationship between organization culture type and quality service in the retail store: A tale of two surveys.
LDR:01922nmm 2200289 4500 001 1833280
005 20071001080749.5
008 130610s2007 eng d
020 $a 9780542940125
035 $a (UMI)AAI3239341
035 $a AAI3239341
040 $a UMI $c UMI
100 1 $a Loughran, James W. $3 1921988
245 1 4 $a The relationship between organization culture type and quality service in the retail store: A tale of two surveys.
300 $a 91 p.
500 $a Source: Dissertation Abstracts International, Volume: 67-10, Section: A, page: 3892.
500 $a Adviser: Keith Grant.
502 $a Thesis (Ph.D.)--Capella University, 2007.
520 $a Customer service is becoming a key competitive advantage. Organizational culture is the underpinning of the customs and routines shared by organizational members. The point of this quantitative research was to assist organizational leaders and scholars with tools that will help develop an organization culture that embraces outstanding customer service. This research study examined the relationship between organizational culture type and service-oriented behavior in the retail store industry. The organizational culture type was examined by considering a retail store that is nationally known for its service with one that is trying to improve its service performance. The research indicated that organizational culture type by itself might not be a clear predictor of service-oriented practices. However, the research does indicate that the degree and combinations of organizational culture types appears to be a predictor of service-oriented practices in the retail store industry.
590 $a School code: 1351.
650 4 $a Business Administration, Marketing. $3 1017573
650 4 $a Business Administration, Management. $3 626628
650 4 $a Sociology, Organizational. $3 1018023
690 $a 0338
690 $a 0454
690 $a 0703
710 2 0 $a Capella University. $3 1017687
773 0 $t Dissertation Abstracts International $g 67-10A.
790 1 0 $a Grant, Keith, $e advisor
790 $a 1351
791 $a Ph.D.
792 $a 2007
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3239341