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Individual and situational factors a...

Hicks, Eric Travis.

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Individual and situational factors affecting transfer of training in a call center environment.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Individual and situational factors affecting transfer of training in a call center environment./
Author:	Hicks, Eric Travis.
Description:	151 p.
Notes:	Source: Dissertation Abstracts International, Volume: 67-08, Section: A, page: 2857.
Contained By:	Dissertation Abstracts International67-08A.
Subject:	Education, Adult and Continuing. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3228026
ISBN:	9780542821516

Individual and situational factors affecting transfer of training in a call center environment.
Hicks, Eric Travis.

Individual and situational factors affecting transfer of training in a call center environment. - 151 p.

Source: Dissertation Abstracts International, Volume: 67-08, Section: A, page: 2857.

Thesis (Ph.D.)--University of Louisville, 2006.

In the past 35 years, the average U.S. corporation expenditure per employee on training has increased over ten-fold, yet research studies covering the same time period estimate that only 10-15% of skills and knowledge acquired during training actually transfer to the job. A study was conducted using Mathieu and Martineau's model of training motivation to better understand which factors predicted for motivation to transfer learning on the job in a call center environment.

ISBN: 9780542821516Subjects--Topical Terms:

626632
Education, Adult and Continuing.

Individual and situational factors affecting transfer of training in a call center environment.
LDR:02426nmm 2200301 4500 001 1832156
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040 $a UnM $c UnM
100 1 $a Hicks, Eric Travis. $3 1920899
245 1 0 $a Individual and situational factors affecting transfer of training in a call center environment.
300 $a 151 p.
500 $a Source: Dissertation Abstracts International, Volume: 67-08, Section: A, page: 2857.
500 $a Adviser: Mike A. Boyle.
502 $a Thesis (Ph.D.)--University of Louisville, 2006.
520 $a In the past 35 years, the average U.S. corporation expenditure per employee on training has increased over ten-fold, yet research studies covering the same time period estimate that only 10-15% of skills and knowledge acquired during training actually transfer to the job. A study was conducted using Mathieu and Martineau's model of training motivation to better understand which factors predicted for motivation to transfer learning on the job in a call center environment.
520 $a Participants from a large mid-western insurance company call center ( n = 195) participated in a longitudinal study to determine the relationship of individual factors, situational factors, and reaction to training with motivation to transfer training. Pre training survey scales measured variables motivation to learn, locus of control, self-efficacy, learning confidence, managerial support, organizational support, and job support. Post-training survey scales measured reaction to training and motivation to transfer training.
520 $a Pearson correlation, hierarchical multiple regression, and factor analysis were used to understand correlation among the predictor variables and between the predictors and the criterion variable motivation to transfer. Results indicated that while all variables of interest correlated with motivation to transfer in Pearson tests, only situational factors and reaction to training predicted for transfer motivation when entered into the final hierarchical multiple regression model.
590 $a School code: 0110.
650 4 $a Education, Adult and Continuing. $3 626632
650 4 $a Education, Business. $3 1017515
690 $a 0516
690 $a 0688
710 2 0 $a University of Louisville. $3 1017614
773 0 $t Dissertation Abstracts International $g 67-08A.
790 1 0 $a Boyle, Mike A., $e advisor
790 $a 0110
791 $a Ph.D.
792 $a 2006
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3228026