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An analysis of student satisfaction ...

Brown, James B., III.

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An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland).

紀錄類型:	書目-電子資源 : Monograph/item
正題名/作者:	An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland)./
作者:	Brown, James B., III.
面頁冊數:	111 p.
附註:	Source: Dissertation Abstracts International, Volume: 67-01, Section: A, page: 0068.
Contained By:	Dissertation Abstracts International67-01A.
標題:	Education, Community College. -
電子資源:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3199839
ISBN:	9780542465642

An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland).
Brown, James B., III.

An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland). - 111 p.

Source: Dissertation Abstracts International, Volume: 67-01, Section: A, page: 0068.

Thesis (Ed.D.)--Wilmington College (Delaware), 2006.

Community Colleges serve a unique function in the United States system of higher education. While providing a second chance for many individuals who would not be able to continue their education, this specific clientele tends to have low graduation and transfer rates. The purpose of this study is to investigate student satisfaction levels relative to the services the college provides in efforts to identify factors that could influence student retention.

ISBN: 9780542465642Subjects--Topical Terms:

1018008
Education, Community College.

An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland).
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245 1 3 $a An analysis of student satisfaction at the Community College of Baltimore County, Catonsville (Maryland).
300 $a 111 p.
500 $a Source: Dissertation Abstracts International, Volume: 67-01, Section: A, page: 0068.
500 $a Chair: Michael S. Czarkowski.
502 $a Thesis (Ed.D.)--Wilmington College (Delaware), 2006.
520 $a Community Colleges serve a unique function in the United States system of higher education. While providing a second chance for many individuals who would not be able to continue their education, this specific clientele tends to have low graduation and transfer rates. The purpose of this study is to investigate student satisfaction levels relative to the services the college provides in efforts to identify factors that could influence student retention.
520 $a The variables for this study were extracted from the student records system at the Community College of Baltimore County Catonsville and The Noel-Levitz Student Satisfactory Inventory. A nonexperimental analysis was used as the statistical technique for this study. The survey instrument used, The Noel-Levitz Student Satisfactory Inventory, provided a profile of the characteristics of students and their satisfaction with the services provided by the college. This instrument contained two main categories of questions. Section one asked about the student experiences at the college, their satisfaction with college services, the campus environment and instructional services. Section two asked about general student characteristics (gender, race, age, enrollment status, and class load).
520 $a The inventory findings concluded that the college services that students were most satisfied with and the services that met their expectations were: Student centeredness, academic success, campus climate, campus support, service excellence, instructional effectiveness, and registration effectiveness. The services that students were dissatisfied with and did not meet their expectations were: Concern for the individual, academic advising and counseling effectiveness, recruitment/admissions and financial aid, repose to diverse population, and safety and security issues.
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