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An empirical study of service qualit...

Khantanapha, Napaporn.

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An empirical study of service quality in part-time MBA programs in private and public universities in Thailand.

Record Type:	Electronic resources : Monograph/item
Title/Author:	An empirical study of service quality in part-time MBA programs in private and public universities in Thailand./
Author:	Khantanapha, Napaporn.
Description:	123 p.
Notes:	Source: Dissertation Abstracts International, Volume: 62-04, Section: A, page: 1496.
Contained By:	Dissertation Abstracts International62-04A.
Subject:	Business Administration, Management. -
Online resource:	http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3011850
ISBN:	0493216839

An empirical study of service quality in part-time MBA programs in private and public universities in Thailand.
Khantanapha, Napaporn.

An empirical study of service quality in part-time MBA programs in private and public universities in Thailand. - 123 p.

Source: Dissertation Abstracts International, Volume: 62-04, Section: A, page: 1496.

Thesis (D.B.A.)--Nova Southeastern University, 2000.

This study investigated the differences in expectations and perceptions of service quality of MBA programs in both public and private universities in Thailand. It also examined demographic variables (gender, income level and employment status). Respondents included part-time MBA students in public and private universities in Thailand. The questionnaire developed for this study was based on the SERVQUAL and QUALED and the input of a panel of business school professors with teaching experience in Thailand. It was named EDSERVQUAL. A pilot study resulted in revisions to the EDSERVQUAL. Validation procedures and the resulting five dimensions are described in this study.

ISBN: 0493216839Subjects--Topical Terms:

626628
Business Administration, Management.

An empirical study of service quality in part-time MBA programs in private and public universities in Thailand.
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100 1 $a Khantanapha, Napaporn. $3 1904576
245 1 3 $a An empirical study of service quality in part-time MBA programs in private and public universities in Thailand.
300 $a 123 p.
500 $a Source: Dissertation Abstracts International, Volume: 62-04, Section: A, page: 1496.
500 $a Adviser: Barbara Darstoor.
502 $a Thesis (D.B.A.)--Nova Southeastern University, 2000.
520 $a This study investigated the differences in expectations and perceptions of service quality of MBA programs in both public and private universities in Thailand. It also examined demographic variables (gender, income level and employment status). Respondents included part-time MBA students in public and private universities in Thailand. The questionnaire developed for this study was based on the SERVQUAL and QUALED and the input of a panel of business school professors with teaching experience in Thailand. It was named EDSERVQUAL. A pilot study resulted in revisions to the EDSERVQUAL. Validation procedures and the resulting five dimensions are described in this study.
520 $a A total of 824 part-time MBA students from public and private universities returned completed questionnaires. Results indicate that there were significant differences in expectations and perceptions of service quality between public and private universities. There were differences in expectations and perceptions of service quality for men and women and among income levels. Recommendations are made for extending the study of service quality in educational settings outside of Thailand and for further examination of the psychometric qualities of the EDSERVQUAL.
590 $a School code: 1191.
650 4 $a Business Administration, Management. $3 626628
650 4 $a Education, Business. $3 1017515
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710 2 0 $a Nova Southeastern University. $3 1017571
773 0 $t Dissertation Abstracts International $g 62-04A.
790 1 0 $a Darstoor, Barbara, $e advisor
790 $a 1191
791 $a D.B.A.
792 $a 2000
856 4 0 $u http://pqdd.sinica.edu.tw/twdaoapp/servlet/advanced?query=3011850