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Managing Services.

Nankervis, Alan.

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Managing Services.

Record Type:	Electronic resources : Monograph/item
Title/Author:	Managing Services./
Author:	Nankervis, Alan.
other author:	Milton-Smith, John.
Published:	Cambridge :Cambridge University Press, : 2005.,
Description:	378 p.
[NT 15003449]:	Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment; 3 Influence of stakeholders on services; 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services; 9 From managing service to integrated services management; Index
Subject:	Service industries. -
Online resource:	http://dx.doi.org/10.1017/CBO9780511481260Click here to view book
ISBN:	9780511481260 (electronic bk.)

Managing Services.
Nankervis, Alan.

Managing Services.[electronic resource]. - Cambridge :Cambridge University Press,2005. - 378 p.

Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment; 3 Influence of stakeholders on services; 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services; 9 From managing service to integrated services management; Index

This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises.

Electronic reproduction.

Available via World Wide Web.

Mode of access: World Wide Web.

ISBN: 9780511481260 (electronic bk.)Subjects--Topical Terms:

665720
Service industries.
Index Terms--Genre/Form:

542853
Electronic books.

LC Class. No.: HD9980.5.M344 2005eb

Dewey Class. No.: 347.41075

Managing Services.
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020 $a 9780511481260 (electronic bk.)
020 $a 9780521606516 (print)
035 $a EBL239152
035 $a EBL239152
035 $a 1809450
040 $a AU-PeEL $c AU-PeEL $d AU-PeEL
050 0 0 $a HD9980.5.M344 2005eb
082 0 0 $a 347.41075
100 1 $a Nankervis, Alan. $3 1898945
245 1 0 $a Managing Services. $h [electronic resource].
260 $a Cambridge : $b Cambridge University Press, $c 2005.
300 $a 378 p.
505 0 $a Cover; Half-title; Title; Copyright; Contents; Figures and tables; Contributors; Preface; Acknowledgements; 1 Services and their management; 2 The services environment; 3 Influence of stakeholders on services; 4 Managing strategy; 5 Marketing management in services; 6 Strategic operations management; 7 Financial management in services; 8 Human resource management in services; 9 From managing service to integrated services management; Index
520 $a This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises.
533 $a Electronic reproduction. $n Available via World Wide Web.
538 $a Mode of access: World Wide Web.
650 4 $a Service industries. $3 665720
655 7 $a Electronic books. $2 lcsh $3 542853
700 1 $a Milton-Smith, John. $3 1898946
700 1 $a Miyamoto, Yuki. $3 1898947
700 1 $a Taylor, Ruth. $3 563428
710 2 $a Ebooks Corporation. $3 1314793
776 1 $z 9780521606516
856 4 0 $z Click here to view book $u http://dx.doi.org/10.1017/CBO9780511481260