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運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 ...

林竣曜

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運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 /

Record Type:	Language materials, printed : Monograph/item
Title/Author:	運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = / 林竣曜撰
Reminder of title:	Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 /
remainder title:	Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty
Author:	林竣曜
Published:	[花蓮縣] : 國立東華大學企業管理學系, : 民93[2004],
Description:	10,143面 : 圖,表 ; 30公分
Notes:	指導教授︰池文海
Subject:	轉換成本 -
Online resource:	http://134.208.10.124/ETD-db/ETD-search-c/view_etd?URN=etd-1228104-161138PDF全文

運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 /
林竣曜

運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 / Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer LoyaltyAn Empirical Study of Taiwan Railway林竣曜撰 - [花蓮縣] : 國立東華大學企業管理學系, 民93[2004] - 10,143面 : 圖,表 ; 30公分

指導教授︰池文海

碩士論文--國立東華大學企業管理學系,2004

參考書目︰面129-138Subjects--Topical Terms:

2507976
轉換成本

運用線性結構模式探討服務品質、顧客滿意度、轉換成本與顧客忠誠度之關聯性 = = Applying Linear Structural Equation Models to Study the Influence of Service Quality, Customer Satisfaction and Switch Cost on Customer Loyalty : An Empirical Study of Taiwan Railway : 以台鐵東部幹線為例 /
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